Published by Starry Sky Mobi

contact FileMaster: Manager Chat with our AI-based FileMaster Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with FileMaster?



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Why chat with our AI FileMaster Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of FileMaster.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. I wanted to use this for ftp to a computer, it seems to only work with the files on the phone memory itself, not on the SD card of the phone, this means a lot of wasted time doing several steps to move a file.

2. They would work properly for a little while then as time progressed they began to slow my phone until eventually a virus would be detected by my phones original cleaning system and it would originate from the downloaded cleaning apps.

3. What isn't fine is starting a file explorer only to have to wait several minutes for the unskippable, full-screen video ads in order to do a basic task like viewing files.

4. Uninstalled it, and I wish I'd never wasted time with this app.It's not for me because it's a basic file manager.

5. So it's the perfect file manager for regular users.It is not a seamless process when trying to download pdf or doc or photos from cloud service.

6. Coming back to add that the link to the developer doesn't work.Lack of ability to pay / subscribe for ad removal ruins what is otherwise a well-conceived, intuitive file manager.

7. It reports that 2.1 gig of space can be saved, why is this exactly the same as reported by another user here? Every time the app is started, it goes through some kind of painstaking start up process, then running an ad.

8. Hex editing as well! If you haven't tried it yet, you should definitely check it out!This app is awful, there is a cut/copy function but I can't even figure out how to paste the file anywhere else.

9. the number of apps getting "hybernated" remained the same each time I ran a routine, so I am guessing nothing was ever really done, just making it look good to the user.

10. Also, 3 of the options for speeding the phone up such as CPU cooler, memory booster, etc, all did the same thing, they "hibernated" apps.

11. If you are looking for a file manager, grab Xplore.

Steps to Troubleshoot & Fix FileMaster Issues

1. Fix FileMaster Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart FileMaster: Restarting the app will resolve most errors.
  2. Update the FileMaster App. Here is how:
    1. On Android goto PlayStore » Search for "FileMaster" » Open FileMaster: Manager » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for FileMaster » click "UPDATE".
  3. Clear FileMaster: Manager app cache: Clearing cached data will force your app to retrieve the latest data directly from FileMaster servers.
    1. On Android, goto Settings » Apps » Select "FileMaster: Manager" » click Storage » click "Clear Cache".
  4. Check FileMaster app permissions. If any of these permissions required to use your device's features are disenabled, FileMaster might not work.
  5. Uninstall and reinstall FileMaster. If nothing else has worked, completely uninstall FileMaster then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing FileMaster not working


2. Fix FileMaster Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make FileMaster be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to FileMaster not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, FileMaster may not be able to connect to the Internet when running in the background.

Reported Issues

No Issues reported yet. Be the first to report one!