Contact FileMaster Customer Service

Why should I report an Issue with FileMaster: Manager?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Starry Sky Mobi to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. FileMaster is a device manager and tool that has installed by over 100 million users. ★ Smart Library File Explorer Categorize all files into Downloads from internet, Bluetooth from nearby devices, Images, Videos, Music, Documents (pdf, xls, ppt etc), Archives (zip, rar etc) and APK. ★ File Search The search engine of file explorer will find file in internal storage and SD card.

2. You can enter FileMaster by fingerprint, password or pattern, which depends on your device. ★ WiFi Share With build-in wifi file transfer, this free file manager and explorer wifi & hotspot to transfer files to another phone and PC even without internet connection.

3. Explore root folders of the system like data, cache. ★ Chromecast File Manager You can use it to play local media on to your chromecast device like, Google Home, Android TV or other devices. ★ App Lock Keep your privacy by locking FileMaster with built-in app lock.

4. And users can browse files by category, e. g. image, music, video, apps, etc. ★ Root Explorer For advanced users to explore, edit, copy, paste and delete files in the root partition of phone storage for development purposes.

5. FileMaster can help you manager your phone files with powerful app manager, and file transfer.

6. Without limitation for file size and type, users can transfer any file including apps, video, music, picture, etc. extremely fast. ★ PermissionWe will use the MANAGE_EXTERNAL_STORAGE permission to access the files on the device to ensure proper use of the file manager function.

1. I wanted to use this for ftp to a computer, it seems to only work with the files on the phone memory itself, not on the SD card of the phone, this means a lot of wasted time doing several steps to move a file.

2. They would work properly for a little while then as time progressed they began to slow my phone until eventually a virus would be detected by my phones original cleaning system and it would originate from the downloaded cleaning apps.

3. What isn't fine is starting a file explorer only to have to wait several minutes for the unskippable, full-screen video ads in order to do a basic task like viewing files.

4. Uninstalled it, and I wish I'd never wasted time with this app.It's not for me because it's a basic file manager.

5. So it's the perfect file manager for regular users.It is not a seamless process when trying to download pdf or doc or photos from cloud service.

6. Coming back to add that the link to the developer doesn't work.Lack of ability to pay / subscribe for ad removal ruins what is otherwise a well-conceived, intuitive file manager.

7. It reports that 2.1 gig of space can be saved, why is this exactly the same as reported by another user here? Every time the app is started, it goes through some kind of painstaking start up process, then running an ad.

8. Hex editing as well! If you haven't tried it yet, you should definitely check it out!This app is awful, there is a cut/copy function but I can't even figure out how to paste the file anywhere else.

9. the number of apps getting "hybernated" remained the same each time I ran a routine, so I am guessing nothing was ever really done, just making it look good to the user.

10. Also, 3 of the options for speeding the phone up such as CPU cooler, memory booster, etc, all did the same thing, they "hibernated" apps.

11. If you are looking for a file manager, grab Xplore.

1. Fix FileMaster Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart FileMaster: Restarting the app will resolve most errors.
2. Update the FileMaster App. Here is how:
   1. On Android goto PlayStore » Search for "FileMaster" » Open FileMaster: Manager » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for FileMaster » click "UPDATE".
3. Clear FileMaster: Manager app cache: Clearing cached data will force your app to retrieve the latest data directly from FileMaster servers.
   1. On Android, goto Settings » Apps » Select "FileMaster: Manager" » click Storage » click "Clear Cache".
4. Check FileMaster app permissions. If any of these permissions required to use your device's features are disenabled, FileMaster might not work.
5. Uninstall and reinstall FileMaster. If nothing else has worked, completely uninstall FileMaster then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing FileMaster not working

2. Fix FileMaster Server issues & Internet Connection

1. Check network connection: An unstable Internet will make FileMaster be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to FileMaster not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, FileMaster may not be able to connect to the Internet when running in the background.