Contact rooom Customer Service

Why should I report an Issue with rooom – 3D, AR & VR Platform?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of rooom to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I realized I'm supposed to slightly move the camera around, but didn't know if I was doing it right or why nothing happened.This app has serious issues, extremely slow and it's not in English looks like German but can't find the language select, some screens halfway load, devs need to completely redo this, its unplayable.To the people having issues:.

2. bye!This app is not in English, and I can't find an option to change the language.

3. it worked for me on the first try."registration failed" well then i guess i won't be using your app! i don't have a facebook to connect so forget that.

4. change language under settings.

5. phone does not support vr ?.

6. The app fails completely telling the user what it's doing or expecting me to do.

7. I tried to project an object in my room.

8. The floor was detected but the object never appeared.

9. just click on my rooms icon on the bottom 2.

10. no Facebook?.

11. just sign up for a login.

1. Fix rooom Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart rooom: Restarting the app will resolve most errors.
2. Update the rooom App. Here is how:
   1. On Android goto PlayStore » Search for "rooom" » Open rooom – 3D, AR & VR Platform » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for rooom » click "UPDATE".
3. Clear rooom – 3D, AR & VR Platform app cache: Clearing cached data will force your app to retrieve the latest data directly from rooom servers.
   1. On Android, goto Settings » Apps » Select "rooom – 3D, AR & VR Platform" » click Storage » click "Clear Cache".
4. Check rooom app permissions. If any of these permissions required to use your device's features are disenabled, rooom might not work.
5. Uninstall and reinstall rooom. If nothing else has worked, completely uninstall rooom then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing rooom not working

2. Fix rooom Server issues & Internet Connection

1. Check network connection: An unstable Internet will make rooom be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to rooom not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, rooom may not be able to connect to the Internet when running in the background.