Contact My EMDR Customer Service

Why should I report an Issue with My EMDR?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of RMsoft to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. For the benefit of user convenience, various preferences can be set inside the app with regard to the movement pattern, the color and size of the ball, the background color and the sound effect to be played.

2. Furthermore a number of sound effects, as well as the surprise effect of suddenly appearing pictures, will have a positive effect on the imagination of the young user.

3. The functionality of the app is based on the principle of the much discussed EMDR therapy (Eye Movement Desensitization and Reprocessing) used for trauma processing under the supervision of a professional.

4. In the top of this screen you can see the menu bar with the options menu, a control panel in the bottom of the screen and a small status bar in the top left.

5. This app facilitates an optimal load of the human brain by displaying a moving object in combination with playing a sound effect.

6. From the full-screen mode it is possible to return to the menu screen by touching the screen in an arbitrary position.

7. Since the aspect of self practice with these kind of complaints is already a standardized part of the treatment, it is our expectation that a self-help app like this will obtain a reasonable amount of applicability exactly in this area.

8. In the status bar you can see the pattern you have selected, the sound effect you have chosen and the current motion speed.

9. In the control panel buttons are present to start and stop the movement of the ball.

10. In this panel you can also control the speed and a button is present to activate the full-screen mode.

11. The goal of this is to support the desensitization process step, one of the key components part of the EMDR process.

1. Suggestion: 1)Possible to have a black background option in colors? 2)Maybe have a timer in full screen but further from line of sight so less distracting?Two missing options : 1- Add a timer.That's very important ! And It would be great if we could pause the timer while in full screen mode (a double tap on the screen in instance) 2- I cannot change background color.

2. I would love a dark mode (darker than gray 3) version and a higher speed (my ADHD needs a lot lol)Well designed and augments sessions wth a therapist.

3. Thank you to the creators of this wonderful app.Needs a dark mode for night use, black bg and white ball.

4. A dark mode and more options for sounds, especially deeper tones, would be great.

5. Thanks !I love this app, I've had many EMDR sessions for my PTSD and now I can do it at home at any panic attack moment and to try and reprogram the good things.

6. Being able to track the before and after validations would be great but for the price, this fits the bill.Great app, simple.

7. Also needs a count-in so you can fullscreen before the ball starts or just make it fullscreen on pressing startLooks good so far.

8. Being able to set a timer to have it automatically stop would make it much more effective as well, and I really hope the developer will add this in soon.

9. I will be using this to speed CPTSD healing in between my therapy sessions.

10. A bit of direction on the proper use of this app would be helpful.Love the app but I have a new phone and now I can’t download it again.

11. Other than that, it is perfect for having the basic necessities for a session.

1. Fix My EMDR Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart My EMDR: Restarting the app will resolve most errors.
2. Update the My EMDR App. Here is how:
   1. On Android goto PlayStore » Search for "My EMDR" » Open My EMDR » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My EMDR » click "UPDATE".
3. Clear My EMDR app cache: Clearing cached data will force your app to retrieve the latest data directly from My EMDR servers.
   1. On Android, goto Settings » Apps » Select "My EMDR" » click Storage » click "Clear Cache".
4. Check My EMDR app permissions. If any of these permissions required to use your device's features are disenabled, My EMDR might not work.
5. Uninstall and reinstall My EMDR. If nothing else has worked, completely uninstall My EMDR then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing My EMDR not working

2. Fix My EMDR Server issues & Internet Connection

1. Check network connection: An unstable Internet will make My EMDR be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to My EMDR not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, My EMDR may not be able to connect to the Internet when running in the background.