Contact Rally Customer Service

Why should I report an Issue with Rally®?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Rally Health to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. **Please note: The Rally® app is available only to eligible Rally members.

2. The Rally app for Android lets you take your health on the go in one convenient mobile experience.

3. Check with your benefits manager to see if Rally is available to you.

4. Help us make the app experience even better.

5. Share your feedback at rallymobilesupport@RallyHealth.

1. Much more focus on health coaching and articles compared to activities and activity tracking, which was the core function of the app previously.I'm very disappointed with the recent update which has ruined a what was once a decent fitness motivation app.

2. Please bring back the old UI until you have a better solution in place! I have been a loyal Rally user for 3-4 years and only now have I ever considered it possible to abandon the app.It's fine in that it gives you goals and tracks the Rally rewards for our HSA account.

3. This makes it a bit of a pain that would be solved by a simple feature available in many other apps.I'm displeased with the recent update.

4. Because it is often used as a work perk fitness data tracker, it sometimes uses a work email, and requires access to that email to reset your password.

5. right now my last sync was 12 hours and 6500 steps ago and I will miss getting rewards for the challenge I am a part of.

6. I'm not even sure whether or not the app still has a step counter, can you even look at your step progress without pulling up one of the step missions? Even if the answer is yes, clearly something is wrong if finding the counter is that difficult.

7. What was once a colorful, motivating app is now nearly useless.I second the sentiments expressed by the countless individuals who are exceedingly frustrated with the recent update.

8. The easy-to-use interface is now ugly and difficult to navigate, it's hard to find my missions and some aren't even available any longer that I can tell.

9. Also, when you go to give feedback, that system doesn't work either so the only way to get their attention is by giving a bad ratingNo remember password option.

10. Heck, it even requires triple the inputs just to get to the place where I can begin logging my activity.

11. My daily activity logging now requires triple the inputs per mission and more than 10x the overall time to complete.

1. Fix Rally Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Rally: Restarting the app will resolve most errors.
2. Update the Rally App. Here is how:
   1. On Android goto PlayStore » Search for "Rally" » Open Rally® » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Rally » click "UPDATE".
3. Clear Rally® app cache: Clearing cached data will force your app to retrieve the latest data directly from Rally servers.
   1. On Android, goto Settings » Apps » Select "Rally®" » click Storage » click "Clear Cache".
4. Check Rally app permissions. If any of these permissions required to use your device's features are disenabled, Rally might not work.
5. Uninstall and reinstall Rally. If nothing else has worked, completely uninstall Rally then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Rally not working

2. Fix Rally Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Rally be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Rally not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Rally may not be able to connect to the Internet when running in the background.