Published by Wink App

contact Wink - Smart Home Chat with our AI-based Wink Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Wink?



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Why chat with our AI Wink Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Before they added the subscription fee, I was willing to put up with the intermittent moodiness of the Wink system (sometimes it works, other times you wait, ok, didn't work, reset their base station, still not working ok, I'll just use the lightswitch).

2. The hub was expensive enough; if they're going to start charging to use this service (one that only intermittently works at that), I'll find a different solution than Wink.Not a very stable platform.

3. Their competitors offer better reliability, better support, and actually have product available for less than half the monthly cost of the Wink subscription.

4. So long, Wink, and thanks for all the fish.While Wink was what got me started with home automation, the product has lagged behind everyone else and has had many issues over the years which have never gotten better.

5. The hub was moderately expensive for its kind, I think I paid around $150 for it, but services were included with the device Recently the company switched to a $5/month subscription model which doesn't fly with me.

6. I expected wink to be a hassle free solution, but I would have been better off just accepting the hassle of a more flexible system.

7. Additionally I recieved a notification via the app that they were going to start charging for a subscription service but when I went to find the message, I couldn't find it.

8. I'm beginning to think that wink doesn't work as advertised.

9. The fact that I have to use this app, go through their servers and can't connect directly to my wink 2 hub when on the local network is also a bit of a nuisance (no PC interface and not even a web interface).

10. App is worthless at the moment.Wink Hub 2 has been nothing if not inconsistent.

11. I've had this problem for a long time, and found wink forum posts dating back longer.

Steps to Troubleshoot & Fix Wink Issues

1. Fix Wink Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Wink: Restarting the app will resolve most errors.
  2. Update the Wink App. Here is how:
    1. On Android goto PlayStore » Search for "Wink" » Open Wink - Smart Home » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Wink » click "UPDATE".
  3. Clear Wink - Smart Home app cache: Clearing cached data will force your app to retrieve the latest data directly from Wink servers.
    1. On Android, goto Settings » Apps » Select "Wink - Smart Home" » click Storage » click "Clear Cache".
  4. Check Wink app permissions. If any of these permissions required to use your device's features are disenabled, Wink might not work.
  5. Uninstall and reinstall Wink. If nothing else has worked, completely uninstall Wink then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Wink not working


2. Fix Wink Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Wink be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Wink not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Wink may not be able to connect to the Internet when running in the background.

Reported Issues

— 2 years ago by urs zuger

cancel 2 Accounts. #1 105hairstudio@redacted #2 urszu@redacted

— 2 years ago by Margaret Blackwell

My wink hub will not connect to my new Spectrum 5g internet.