Contact PromptSmart+ Customer Service

Why should I report an Issue with PromptSmart+?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Belleau Technologies LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I like that you can import scripts from Google drive, it's easy to see and the mirror function is good, but the voice issue makes this almost unusable.great feature list! I had problems getting the video recordings off the device, but support helped me with that.

2. If you're recording from a position less than 4 feet from the device, it works pretty well, but anything greater than that and it kept failing to track my voice even when I read the script word for word in a fairly loud voice.

3. My experience has been great for over a year.First, I need an option of no video Behind the text at all.

4. After paying for the subscription, I discovered the voice tracking technology really only works consistently if you are very close to the device you're using.

5. After reading some of these reviews again here are a couple of hints: *Use the smallest font you can so you have the most amount of text on your screen and when you get down toward the bottom of the screen, slow down a little bit so the text has time to come up for you to read it.

6. ideally I could record video while using voice tracking, but those two options don't work together.

7. this is a pretty nice package for recording all kinds of talking head video at good-enough-for-YouTube quality, just needs a little more polish.A little difficult to figure out at first but, I like the app enough that I'm upgrading to the Studio Bundle version.

8. Third, please allow the text to flip upside down along with phone when phone is in vertical mode, because it looks better if my eyes are above the lens vs below.

9. Second, please keep the text being read as close to top of screen as possible so it looks like I'm looking viewers in the eye.

10. Using a remote to prompt the next line will often stop the voice track completely and needs to be reset.

11. Plus, on Android you can't format text so it's at the top of the phone, so it looks unnatural.

1. Fix PromptSmart+ Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart PromptSmart+: Restarting the app will resolve most errors.
2. Update the PromptSmart+ App. Here is how:
   1. On Android goto PlayStore » Search for "PromptSmart+" » Open PromptSmart+ » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PromptSmart+ » click "UPDATE".
3. Clear PromptSmart+ app cache: Clearing cached data will force your app to retrieve the latest data directly from PromptSmart+ servers.
   1. On Android, goto Settings » Apps » Select "PromptSmart+" » click Storage » click "Clear Cache".
4. Check PromptSmart+ app permissions. If any of these permissions required to use your device's features are disenabled, PromptSmart+ might not work.
5. Uninstall and reinstall PromptSmart+. If nothing else has worked, completely uninstall PromptSmart+ then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing PromptSmart+ not working

2. Fix PromptSmart+ Server issues & Internet Connection

1. Check network connection: An unstable Internet will make PromptSmart+ be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to PromptSmart+ not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, PromptSmart+ may not be able to connect to the Internet when running in the background.