Published by Practo - Doctors, Consult Online, Order Medicines on Jun 28, 2023

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Why should I report an Issue with Practo Pro - For Doctors?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Practo - Doctors, Consult Online, Order Medicines to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Practo Pro - For Doctors

1. A place to keep your practice information up-to-date and be discovered by patients looking for practitioners like you. - Edit and control all information related to your practice and connect with the patients you can treat, with the help of an in-built editor - update your working hours, fees, treatments offered etc. on-the-go. - Build your credibility online through patient feedback - keep track of what your patients are saying about you and engage in a conversation with them. - Increase your visibility by making your profile listing visible to relevant patients through online cards. - Track the performance of your Reach card with the help of an easy-to-use dashboard. - Connect with the patients based on the right speciality and location.

2. This is an opt-in functionality that requires call log permission to be granted. - View and manage your patient appointment schedule. - Book new patient appointments or reschedule existing ones. - Send appointment confirmation and reminders to patients through SMS and Email. - Add files to existing patient records (EMR - Electronic Medical Record) using your phone’s camera - digitise patient health records and diagnostic reports. - Access your practice offline when phone is not connected to the Internet. - Easily synchronize practice data between cloud storage and your mobile.

3. Ray is a comprehensive practice management software, which helps doctors in automating patients appointments, creation and sharing of electronic medical records (EMR), instant billing and much more. - Identify calls from your patient with Practo caller id that allows you to manage your practice better.

4. Consult online with millions of patients and grow your practice. - Answer queries by people seeking an expert medical opinion, showcase your expertise and reach out to new patients online. - You can also track views, feedback and user ratings on your answers.

5. This is an opt-in functionality that requires call log permissions. 3) Build your credibility online through patient feedback - keep track of what your patients are saying about you and engage in a conversation with them.

6. Practo Pro is the new dawn in healthcare - an extremely powerful app for doctors that uses the convenience of technology (practice management software and more) to make healthcare simpler for doctors and patients alike.

7. Every task that was once manual and repetitive gets automated to help the doctors and healthcare professionals focus better on their patients.

8. This version of Practo Pro gives you access to all of our cutting-edge products. 1) Caller id at your disposal to manage your practice better.

9. RAY BY PRACTO: A powerful and easy-to-use Practice Management Software to simplify your practice.

10. Book a follow-up appointment or view patient history post call.

11. This is the online identity for you and your practice.

Practo Pro Customer Insights

1. New doctor have no clinic so they can't have patients via this app.After completing all formalities, not getting even a single online consultation from practo team, very disappointed .I tried to report issue in app but seems this option is not available to me , VERY DISAPPOINTED.Had good experience with their technical team.

2. No dedicated Doctors support numbers available; local representatives behave busier than CEO..on top of it members keep changing frequently.Have been a practo user for over ten years.

3. I particularly like the reminder emails of practo which make patients realise that they need to see the doctor.No customer support.

4. You persistent effort in overcoming the technical issues involved is highly commendable.Practo has made it very easy to communicate with patients and between staff and doctor.

5. Can see a future where we will be treating patients for free for practo.Thanks a lot Mr Swasthik for trouble shooting very difficult issue regarding my app working.

6. I am struggling to operate it and the company people are not giving any support.Very poor experience And very bad treatment to doctors from support staff.

7. Secondly, the response time to complaints and technical support has increased from a few hours to few days to few weeks now.

8. PS -I must mention practo has put in place a very responsive customer service.

9. To make it worst they have pathetic Customer care support.

10. Over the years complexity added..however basic features such as updating profile itself does not work seamlessly.

11. There is no response from the customer support.

Steps to Troubleshoot & Fix Practo Pro Issues

1. Fix Practo Pro Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Practo Pro: Restarting the app will resolve most errors.
  2. Update the Practo Pro App. Here is how:
    1. On Android goto PlayStore » Search for "Practo Pro" » Open Practo Pro - For Doctors » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Practo Pro » click "UPDATE".
  3. Clear Practo Pro - For Doctors app cache: Clearing cached data will force your app to retrieve the latest data directly from Practo Pro servers.
    1. On Android, goto Settings » Apps » Select "Practo Pro - For Doctors" » click Storage » click "Clear Cache".
  4. Check Practo Pro app permissions. If any of these permissions required to use your device's features are disenabled, Practo Pro might not work.
  5. Uninstall and reinstall Practo Pro. If nothing else has worked, completely uninstall Practo Pro then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Practo Pro not working

2. Fix Practo Pro Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Practo Pro be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Practo Pro not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Practo Pro may not be able to connect to the Internet when running in the background.

Reported Issues

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