Published by Practo - Doctors, Consult Online, Order Medicines on Oct 19, 2023

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Why should I report an Issue with Practo: Doctor Appointment App?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Practo - Doctors, Consult Online, Order Medicines to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Practo: Doctor Appointment App

1. Practo, India’s no. 1 online doctor consultation app, offers complete telemedicine solutions for you and your family’s health and medical needs.

2. Indians are now treating health issues and symptoms via video consultation or through online doctor chat.

3. With the largest network of doctors and healthcare providers from top clinics and hospitals across India, Practo serves users PAN India, including all metropolitan cities and Tier 2 cities like Lucknow, Surat, Kanpur, Ludhiana, Nashik, and Ernakulam.

4. Practo is a health app where you can ask a doctor free health questions and get expert answers to your health queries.

5. Download the Practo app for booking online doctor appointments today.

6. Ask a doctor about your health concerns over a private call, chat, or video consultation.

7. Practo is more than just an app for online doctor appointment booking or medicine delivery!

8. Practo offers consultation for 25+ specialities including psychology, physiotherapy, gynecology, dermatology, gastroenterology, dentistry, orthopedics, Ayurveda & homeopathy.

9. You can book full body checkups and diagnostic tests for diabetes, thyroid, cancer and other chronic health conditions.

10. Check out other health and wellness products across categories like women’s care, baby care, skin and hair care, sexual health and overall fitness.

11. Book doctor appointments online with any doctor, in and around your locality.

Practo Customer Insights

1. A great app but useless now.Everything is good but Practo mobile app not working properly multiple time i uninstall and install this app but issue is same, Unfortunately I going to uninstall this app, and i request and suggestion please focus on you mobile application check the issue and resolve on priority why working slow when wifi speed 200 Mbps, please work for application tum fast even slow internet, not internet high and app run very very slow, thank youAwesome application...i started using the corporate facility from today and its smooth and user friendly.

2. Like screen is not moving to the page where I can see doctor and call him.The app claims to allow downloading of medical bills in the medical records section; but, in order to do that, it needs Storage permission, which (surprise, surprise!!) does NOT exist in the settings for this app! Thus, effectively, I'm unable to download my medical bills.

3. Great interface, intuitive UI, Easy to use and has made getting medical help So much easier without the travel, the waits, as well as the problems of needing medical help on a weekend.

4. You guys are useless.Earlier version was better, I logged in to Practo and couldn't find one simple search option.

5. I see only two options- instant video consultation and medicinesThe doctor did not show up for the appointment.

6. No option to search for doctors and book appointment.

7. Even with the chat functionality, they force you to select from provided options, and there is no option for doctor not showing up.

8. What a time waste and traumatizing experience when one is already sick and trying to get an appointment.

9. Booking gets cancelled last minute without your notice.It left me a bad experience would never recommend to anyone elseBefore uninstalling wanted to let you know the reason.

10. That'll be a Great Value addition.Absolutely useless, rubbish and frustrating app.

11. But it seems they have removed the option and only video consulting is available.

Steps to Troubleshoot & Fix Practo Issues

1. Fix Practo Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Practo: Restarting the app will resolve most errors.
  2. Update the Practo App. Here is how:
    1. On Android goto PlayStore » Search for "Practo" » Open Practo: Doctor Appointment App » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Practo » click "UPDATE".
  3. Clear Practo: Doctor Appointment App app cache: Clearing cached data will force your app to retrieve the latest data directly from Practo servers.
    1. On Android, goto Settings » Apps » Select "Practo: Doctor Appointment App" » click Storage » click "Clear Cache".
  4. Check Practo app permissions. If any of these permissions required to use your device's features are disenabled, Practo might not work.
  5. Uninstall and reinstall Practo. If nothing else has worked, completely uninstall Practo then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Practo not working

2. Fix Practo Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Practo be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Practo not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Practo may not be able to connect to the Internet when running in the background.

Reported Issues

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