Published by Graham Media Group on Oct 25, 2023

Report an issue with WJXT.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with WJXT - The Weather Authority?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Graham Media Group to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact WJXT - The Weather Authority image 1 contact WJXT - The Weather Authority image 2

About WJXT - The Weather Authority

1. Everything you need to prepare for and track Jacksonville weather on The First Coast from The Weather Authority and WJXT, THE Local Station.

2. Breaking weather alerts, detailed local forecasts, dynamic interactive radar and local satellite from Jacksonville's premiere weather app, all at your fingertips!

WJXT Customer Insights

1. Please either disable the auto play ads or at least start them on mute!I have deleted and reloaded this app several times but it continues to take a very long time to load and the radar doesn't have the future radar event like another weather app does.

2. The radar now looks harsh and plain, is harder to navigate, and doesn't give the clear, wide data I used to get.I usually don't write reviews especially for apps, but the update to this weather app is awful.

3. I will delete this app again and stay with the other local weather app.I've watched this news channel for their weather forecasting for years.

4. The weather app has been terrific and I love the 10-day outlook and live radar.

5. The meterologist always provide hourly updates on current weather conditions.I've used this app for years.

6. Weather forecasting is hard, and this team does it better and gets it right for NE Florida more often than many other weather teams I've watched.

7. And I hate the radar! Seems I'm not alone! Bring back the old version! I also have noticed the satellite when zoomed in is a very old image.

8. Back to the drawing board!The app auto plays ads with the sound on when looking at the weather updates in the app.

9. For years I only used wjxt's weather app, but I will be deleting the app and putting weather bug back on.

10. The previous version's radar was much more visually appealing & detailed.

11. If the previous radar (and accompanying overlays, views & whatnot) were implemented, it'd be perfect!It used to look nice.

Steps to Troubleshoot & Fix WJXT Issues

1. Fix WJXT Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart WJXT: Restarting the app will resolve most errors.
  2. Update the WJXT App. Here is how:
    1. On Android goto PlayStore » Search for "WJXT" » Open WJXT - The Weather Authority » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for WJXT » click "UPDATE".
  3. Clear WJXT - The Weather Authority app cache: Clearing cached data will force your app to retrieve the latest data directly from WJXT servers.
    1. On Android, goto Settings » Apps » Select "WJXT - The Weather Authority" » click Storage » click "Clear Cache".
  4. Check WJXT app permissions. If any of these permissions required to use your device's features are disenabled, WJXT might not work.
  5. Uninstall and reinstall WJXT. If nothing else has worked, completely uninstall WJXT then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing WJXT not working


2. Fix WJXT Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make WJXT be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to WJXT not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, WJXT may not be able to connect to the Internet when running in the background.

Reported Issues