Contact HomePass Customer Service

Why should I report an Issue with HomePass by Plume®?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Plume Design, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The previous mesh network I had set up in my home worked, but in testing out this system, I'm definitely getting a lot more bank for my buck! 😀Great Features! The app allows you to easily view devices and control access, grant and revoke permissions, test bandwidth, rename devices, and more.

2. I just bought some Asus xt8s and they're great, much more control in the app as well.This app is/was great and let's you manage all the devices connected to the network.

3. Please fix.Awesome app to control all of my WiFi devices,,, lots of options,, shows individual devices, how long it's been connected and the amount used.

4. 3 weeks on, and I still jump back and forth between menus, because not everything is quite where you'd think it would be instinctively.Some good, some bad The app does a good job managing some features of the pods, but the interface can be a little confusing and some things that should be included are not.

5. Please try again in a few seconds." I've been using Smartthings for about 3 years now and had no issues with either the samsung pods or Plume/HomePass app.

6. Customers' favorite time to watch TV.No longer able to sign in.

7. Visually, the app has some appealing options to view your network activity.

8. It lacks many functions necessary to control the network.

9. If you have any issues just update , take the time to learn the app before complaining,, it's not always the app.Ok app overall.

10. This is very frustrating not being able to sign in.Set up is so simple, Plug & Play.

11. I have Samsung Smartthings and use to sign in using Smartthings account.

1. Fix HomePass Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart HomePass: Restarting the app will resolve most errors.
2. Update the HomePass App. Here is how:
   1. On Android goto PlayStore » Search for "HomePass" » Open HomePass by Plume® » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HomePass » click "UPDATE".
3. Clear HomePass by Plume® app cache: Clearing cached data will force your app to retrieve the latest data directly from HomePass servers.
   1. On Android, goto Settings » Apps » Select "HomePass by Plume®" » click Storage » click "Clear Cache".
4. Check HomePass app permissions. If any of these permissions required to use your device's features are disenabled, HomePass might not work.
5. Uninstall and reinstall HomePass. If nothing else has worked, completely uninstall HomePass then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing HomePass not working

2. Fix HomePass Server issues & Internet Connection

1. Check network connection: An unstable Internet will make HomePass be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to HomePass not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, HomePass may not be able to connect to the Internet when running in the background.