Contact CCleaner Customer Service

Why should I report an Issue with CCleaner – Phone Cleaner?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Piriform to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Now it's just broken, crashes on launch, and I hear the only working part of the free version is the ad delivery.This is supposed to delete duplicate photos from Google Photos? Right...waste of my time, doesn't even mention duplicates on the free version, then it wants you to add a bunch of junk.

2. Since the recent update, app functionality has improved, so nothing negative to say!I'm a genuine person and I very rarely recommend apps (due to user experience, crash, constant ads, "free" - trial only) CCleaner has been around for decades.

3. I have tons of pics and it's very hard to find duplicates, much less remember.... Don't waste your timeReally good cleaner! Is missing one major option: it doesn't reduce heat when too many open apps heat the phone.

4. Overall a nice app but the free version basically just cleans your files and that's about all it does.This used to be my go-to app for maintaining my phone.

5. I've used this app and the desktop version for Windows for over a decade and been very satisfied with both the paid and free versions.

6. I just upgraded to Android 13 and now features (Sleep Mode) from the free version are locked behind a paywall that is nearly twice the cost of the previous version.

7. Doesn't do the "deep cleaning" it says the paid version will do, well, it does it, but does not give the promised results...not even close.

8. I paid because I could afford it, and because their free version was still helping so many users.

9. I was considering purchasing the app, as well as the desktop version, but with this functionality problem I can't see doing it.

10. The process is very intuitive and direct.Not a fan, especially of the paid version.

11. Now their idea of boosting your phone is force stopping your apps.

1. Fix CCleaner Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart CCleaner: Restarting the app will resolve most errors.
2. Update the CCleaner App. Here is how:
   1. On Android goto PlayStore » Search for "CCleaner" » Open CCleaner – Phone Cleaner » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CCleaner » click "UPDATE".
3. Clear CCleaner – Phone Cleaner app cache: Clearing cached data will force your app to retrieve the latest data directly from CCleaner servers.
   1. On Android, goto Settings » Apps » Select "CCleaner – Phone Cleaner" » click Storage » click "Clear Cache".
4. Check CCleaner app permissions. If any of these permissions required to use your device's features are disenabled, CCleaner might not work.
5. Uninstall and reinstall CCleaner. If nothing else has worked, completely uninstall CCleaner then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing CCleaner not working

2. Fix CCleaner Server issues & Internet Connection

1. Check network connection: An unstable Internet will make CCleaner be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to CCleaner not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, CCleaner may not be able to connect to the Internet when running in the background.