Published by PlanetArt on Nov 7, 2024

contact FreePrints Chat with our AI-based FreePrints Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with FreePrints?



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Why chat with our AI FreePrints Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of FreePrints.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. But on the other hand I ordered a canvas that came out great!I thought this app was too good to be true, but it is true! the photos are good quality, I was very excited to get my first order.

2. Thank you Free Prints for being one of the not many legit apps to order prints from you guys are great !Awesome and easy to use! I love that you can modify prints choose finishes, sizes, you can add dates locations and there is a variety of additional items such as keychains, calenders, mugs you can order at very reasonable prices.

3. Thank you so much, Freeprints team!My photos came out pretty good, I noticed most people who had the issue with graininess had chosen for matte photos so I choose glossy which came out well.

4. I will be doing more orders from FreePrints, I have close to 1000 photos I need to save before I loose them and this is the way to do it.My first experience was not the best I ordered my first 10 photos and they never came in however , I got in contact with the support team and the IMMEDIATELY offered to reprint and ship them out again for absolutely no cost ! Everyone I know that uses this app loves it .

5. ** 6/4/23 edit, the last month or so I've noticed the paper had got alot thinner, and quality of the photos aren't as vivid as they were previous months.

6. Madder than a hatter over here.I've been getting my 90 free every month for a year or so and have never had an issue every print is awesome and great quality! 8/ 10 recommend.

7. I liked how the photos were dated on the back too.app is fine to use, quality of prints isn't great.

8. FREEPRINTS gives you free photos each month and the price for additional photos are very affordable.

9. I ordered a set of pictures from walgreens from a wedding and decided to switch to free prints to get more pictures at a better price.

10. what happened?My first 10 prints came in and I must say the quality is incredible.

11. The photos are always in great condition and absolutely perfect when they arrive!!! The prices are also very good .

Steps to Troubleshoot & Fix FreePrints Issues

1. Fix FreePrints Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart FreePrints: Restarting the app will resolve most errors.
  2. Update the FreePrints App. Here is how:
    1. On Android goto PlayStore » Search for "FreePrints" » Open FreePrints » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for FreePrints » click "UPDATE".
  3. Clear FreePrints app cache: Clearing cached data will force your app to retrieve the latest data directly from FreePrints servers.
    1. On Android, goto Settings » Apps » Select "FreePrints" » click Storage » click "Clear Cache".
  4. Check FreePrints app permissions. If any of these permissions required to use your device's features are disenabled, FreePrints might not work.
  5. Uninstall and reinstall FreePrints. If nothing else has worked, completely uninstall FreePrints then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing FreePrints not working


2. Fix FreePrints Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make FreePrints be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to FreePrints not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, FreePrints may not be able to connect to the Internet when running in the background.

Reported Issues

— 2 years ago by Anisa Garcia

Hi I got a notification that my prints have been delivered but I haven’t gotten them yet…it’s the correct address too

— 3 years ago by Asmaa hafez

Kindly, I need my data and stored photos to be deleted from ASAP. Under the GDPR I do not need to provide a reason for my request.

— 3 years ago by Sandy Kepler

My order FP194048092643 has not arrived yet. Supposedly shipped via UPS per your email with tracking number MI025648S92096523. Either UPS has lost shipment OR UPS wasn't the actual carrier. Please look into reason for delay or reprint and re-send the ordered prints. Prior experience with your service has been stellar but this is a disappointment. It seems prior orders have always been USPS not UPS, was order sent incorrectly?

— 4 years ago by Dachary

Bonjour, après plusieurs réclamations je viens Encore vous demandez où sont passés les 278 tirages qui vous ont été réglé ET qui ne ME sont toujours pas parvenu ils sont en livraison sur votre site depuis le 7 janvier... expédié le 29 décembre 2020!!!

— 4 years ago by Linda P Williams

I have still not received my pictures ordered in February. I tracked them to Butner, NC on February 10, 2021. My order number is FP191740927723. I have never had any problem using your app and company before. Please look into this and resend my pictures if you can't locate them in transit. Thanks, Linda Williams

— 4 years ago by GRECH

Bonjour j'ai passé une commande réf FP240552251532 en date du 07 décembre 2020 que je n'ai toujours pas reçu a ce jours et chaque fois que je fais un signalement de non réception par le biais de l'application, une petite fenêtre s'ouvre en me demandant de patienter jusqu'à mercredi puis le mercredi jusqu'à vendredi et aini de suite . Ca commence a me gonfler de ne pas avoir de réponse clair nette et precise et j'aimerai que vous procediez a un nouvel envoi car je pense que ces photos sont perdues. Merci de prendre la peine de me répondre. MR Grech Michel

— 4 years ago by Schawann Solange

Commande effectuée le 9 décembre mug cassé a l arrivé et photos toujours pas arrivées