Contact PETKIT （International） Customer Service

Why should I report an Issue with PETKIT （International）?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of PETKIT Network Technology (Shanghai) Co., Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It also doesn't keep consistent records and will sometimes show the wrong date/day or show the correct feeding state -- it seems like it has to update the UI to tell you if the feeder dispensed but rather than telling it's processing it will tell you the wrong information like feeding happened when it didn't or didn't when it did.It looks great! I use it to feed my lab retriever.

2. And, I get Network Error message.Works well, but I'm frustrated because it doesn't send push notifications to my phone (pixel).

3. PLEASE fix your notifications so they actually push to the phone.Some egregious security and privacy issues with this application.

4. 3) Google image integration isn't fully baked - you can't select a photo that's on google photos unless you download it to your device first.I was VERY worried after reading other reviews that they would want a lot of personal info, but that appears to have changed.

5. Such as disallowing progression through the set up process if you do not allow their application to access your GPS, or asking for Bluetooth access - even if the device doesn't has bluetooth, not require it.

6. One day the feeder door didn't close properly after a feeding but I didn't know until I got home and saw the indicator light on.

7. Even though I have it set to send notifications to my phone, it doesn't.

8. It's akin to the old flashlight applications requiring GPS and your contacts.This app fails to do push notifications even though it logs in the app.

9. From my phone I had lots of difficulty connecting the feeders to wifi, but my boyfriend had no issues.

10. Lately, when I cancel a timed feeding, it doesnt recognize it, EVEN though the app itself shows that the feeding time was cancelled.

11. Today, the feeder indicator light shows it as being offline but the app shows it as being online.

1. Fix PETKIT （International） Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart PETKIT （International）: Restarting the app will resolve most errors.
2. Update the PETKIT （International） App. Here is how:
   1. On Android goto PlayStore » Search for "PETKIT （International）" » Open PETKIT （International） » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PETKIT （International） » click "UPDATE".
3. Clear PETKIT （International） app cache: Clearing cached data will force your app to retrieve the latest data directly from PETKIT （International） servers.
   1. On Android, goto Settings » Apps » Select "PETKIT （International）" » click Storage » click "Clear Cache".
4. Check PETKIT （International） app permissions. If any of these permissions required to use your device's features are disenabled, PETKIT （International） might not work.
5. Uninstall and reinstall PETKIT （International）. If nothing else has worked, completely uninstall PETKIT （International） then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing PETKIT （International） not working

2. Fix PETKIT （International） Server issues & Internet Connection

1. Check network connection: An unstable Internet will make PETKIT （International） be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to PETKIT （International） not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, PETKIT （International） may not be able to connect to the Internet when running in the background.