Published by Perfect Corp.

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Why should I report an Issue with YouCam Shop - World's First AR Makeup Shopping App?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Perfect Corp. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

YouCam Shop Customer Insights

1. The only down fall is this takes up waaaaaay too much data/GB! If you could make an LTE version.

Steps to Troubleshoot & Fix YouCam Shop Issues

1. Fix YouCam Shop Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart YouCam Shop: Restarting the app will resolve most errors.
  2. Update the YouCam Shop App. Here is how:
    1. On Android goto PlayStore » Search for "YouCam Shop" » Open YouCam Shop - World's First AR Makeup Shopping App » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for YouCam Shop » click "UPDATE".
  3. Clear YouCam Shop - World's First AR Makeup Shopping App app cache: Clearing cached data will force your app to retrieve the latest data directly from YouCam Shop servers.
    1. On Android, goto Settings » Apps » Select "YouCam Shop - World's First AR Makeup Shopping App" » click Storage » click "Clear Cache".
  4. Check YouCam Shop app permissions. If any of these permissions required to use your device's features are disenabled, YouCam Shop might not work.
  5. Uninstall and reinstall YouCam Shop. If nothing else has worked, completely uninstall YouCam Shop then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing YouCam Shop not working


2. Fix YouCam Shop Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make YouCam Shop be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to YouCam Shop not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, YouCam Shop may not be able to connect to the Internet when running in the background.

Reported Issues