Contact Booksy Customer Service

Why should I report an Issue with Booksy for Customers?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Booksy International to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Booksy makes it easy to book your self-care appointments anytime, anywhere so that you can get on with your day.

2. Booksy makes it easy to book all of the services you love, from the palm of your hand.

3. Browse our marketplace to find your favorite providers, compare pricing, read reviews, and make your next booking.

4. Book 24/7: Check for available appointments without having to pick up the phone.

5. Make Changes On-the-Fly: Cancel, reschedule, or rebook appointments easily - all from your Booksy app.

6. For business owners looking to streamline the day-to-day, check out Booksy Biz, our app for providers.

7. Use our search tool to find your favorite provider or service.

8. Pay directly through Booksy if your provider uses Mobile Payments.

9. Scheduling appointments shouldn’t feel like a chore.

10. Simply find a time that works for you and get on the books.

11. We’ll send reminders so you never miss an appointment.

1. Thinking I may have misunderstood the interface, I looked for a "help" button in the app, and found a menu option labeled "Feedback & Support." Clicking it yielded two menu options: "like us on Facebook" and "rate us on Google Play." It really reinforced the impression of being one more sleazy data harvesting company.Keep getting notifications to "beat the rush" and go to a barber I went to once or twice.

2. I should have the option of removing my info from an app I never heard of before.The app has no way to turn off their marketing advertisement notifications that doesn't also turn off all other notifications, including basic emailed updates to appointment times.

3. I find it odd that Booksy's appointment notifications are spot-on in terms of emails to confirm bookings, appointment reminders and requests for service experience reviews.

4. A barber I used to go to over 7 yrs ago put my phone number on this app and I CANNOT REMOVE IT!! I get text notices from different phone numbers so every time I block it, another one from a different number.

5. You need to add a feature to stop this without stopping all notifications.Currently this app only offers randomized results in random large cities.

6. They created an account for me after I followed up again and the app works greatSeems like others over time have experienced what I'm going through right now with the text code not coming.

7. The schedule is SUPER sensitive and moves appointments over to different stylist/times way too easily which causes hell to the books, especially if booking out future appointments 🙄.

8. Booksy only allowed me to select one at a time, and when I tried to select the second service it cancelled the first.

9. There isn't an area for color formulas so I have to use "client notes" which has limited space, making it hard to keep formulas for those who change color often.

10. Sounds like you need to contact your support team since the issue is constantly happening.This app seems to be made by those who don't do hair.

11. It does not show/prioritze results for cities in user's region that are even within a day's drive.

1. Fix Booksy Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Booksy: Restarting the app will resolve most errors.
2. Update the Booksy App. Here is how:
   1. On Android goto PlayStore » Search for "Booksy" » Open Booksy for Customers » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Booksy » click "UPDATE".
3. Clear Booksy for Customers app cache: Clearing cached data will force your app to retrieve the latest data directly from Booksy servers.
   1. On Android, goto Settings » Apps » Select "Booksy for Customers" » click Storage » click "Clear Cache".
4. Check Booksy app permissions. If any of these permissions required to use your device's features are disenabled, Booksy might not work.
5. Uninstall and reinstall Booksy. If nothing else has worked, completely uninstall Booksy then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Booksy not working

2. Fix Booksy Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Booksy be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Booksy not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Booksy may not be able to connect to the Internet when running in the background.