Contact TroveSkin Customer Service

Why should I report an Issue with TroveSkin: Your Skincare Coach?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Trove Technologies to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The only things keeping this from a 5 star review is it seems incomplete (the points are currently worthless and there's no graph or anything like that to correlate to different products, plus the 'favorites' option doesn't seem completely functional) and the ONLY way to add new products or select products you are using is through pictures.Nice app but has room to grow.

2. 🤔 I really like the idea of this app, it just seems a bit inaccurate.I like the concept, and will keep it to see the progress this app makes in the coming months! Couple if things: I should only have to take ONE picture a day to achieve all three of the following: skin analysis, diary entry, well-being report.

3. thank you!glitchy and doesn't work very well edit: It doesn't acknowledge when I've already added a daily selfie, won't allow me to delete any of them once they're posted, constantly has the "complete skin log" option available and doesn't ever actually finish it when you tap it.

4. The skin analysis camera doesn't take the picture in the way it says to align your face.

5. I was excited to use this app for tracking the state of my skin over time and determining if my products were really working.

6. Another option would be the ability to upload pictures you already have for the skin analysis.

7. it says my skin age is 35 but I'm only 26! so top 10% does not seem correct at all!The scanner is just guessing.

8. I keep changing my skin goal to "Reduce Pores" but it keeps resetting to the default to reduce acne.

9. While it is interesting to compare my skin and analyze it, I keep doing the challenges (which are repetitive) for seemingly no reason.

10. It makes it easy to see how even a single product change can affect my skin, or how my skin responds to a new product over time.

11. I like that I can track my skin and my products.So far no rewards or products.

1. Fix TroveSkin Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart TroveSkin: Restarting the app will resolve most errors.
2. Update the TroveSkin App. Here is how:
   1. On Android goto PlayStore » Search for "TroveSkin" » Open TroveSkin: Your Skincare Coach » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TroveSkin » click "UPDATE".
3. Clear TroveSkin: Your Skincare Coach app cache: Clearing cached data will force your app to retrieve the latest data directly from TroveSkin servers.
   1. On Android, goto Settings » Apps » Select "TroveSkin: Your Skincare Coach" » click Storage » click "Clear Cache".
4. Check TroveSkin app permissions. If any of these permissions required to use your device's features are disenabled, TroveSkin might not work.
5. Uninstall and reinstall TroveSkin. If nothing else has worked, completely uninstall TroveSkin then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing TroveSkin not working

2. Fix TroveSkin Server issues & Internet Connection

1. Check network connection: An unstable Internet will make TroveSkin be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to TroveSkin not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, TroveSkin may not be able to connect to the Internet when running in the background.