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1. Also, in the sale section of the app, the product options are truncated if the user clicks on an item and then goes back to the list of sale items; the app no longer shows the full list of sale items.Sub-optimal experience... When adding a look to 'Your Looks' it allows you to go through the entire flow of uploading photos, writing a description, selecting all products used, assigning a group — then when you submit it, you get an error message that the looks section "is having a touch-up, oops!" Ok you just wasted a lot of my time trying to share things that would've been helpful to your other customers.

2. Personal preference: I do wish "sold out" rewards would disappear and that samples wouldn't time out of my basket (unless sold out, of course), but I'm pretty sure I know why both of those things happen, so I'm fine... 😀My first time to use and, although it took me a minute to figure how to add an item to my cart (it's the floating, red button on bottom right of screen with white cart symbol!), I like like very much.

3. Sephora please address this matter or send us an email about this matter b/c no one's getting answers.Easy to use and the cart doesn't just randomly disappear like some other apps I've used.

4. The app will suggest products you may like based on your viewing/purchase history, which makes spending more $ almost too easy.I couldn't decide between 2 or 3 stars for the functioning of the Sephora app.

5. It is scary going off pictures of colors of foundation and I don't want to be spending $20+ on a foundation that is the completely wrong color.App is fairly comprehensive and mostly easy to navigate.

6. The only down side is not being able to try the products and not being able to color match my foundation.

7. I just got a coupon code on email, valid until may 12, but it says expired when I use it and no way to participate in the sweepstakes event because 'token expired or random number doesn't match'.

8. Also in-app customer service doesn't exist.Easy to search, sort and filter.

9. For the life of me, not matter what my husband and I try, I am not able to post my reviews for products I try.

10. For example: When I went to look at the products (gifts,possibly) under $20 category, there wasn't an option that I saw to see all of them.

11. I keep being asked to log in when I am already logged in and after that the items I just added on the cart are either out of stock or like they never existed.

1. Fix Sephora Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Sephora: Restarting the app will resolve most errors.
2. Update the Sephora App. Here is how:
   1. On Android goto PlayStore » Search for "Sephora" » Open Sephora: Buy Makeup & Skincare » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sephora » click "UPDATE".
3. Clear Sephora: Buy Makeup & Skincare app cache: Clearing cached data will force your app to retrieve the latest data directly from Sephora servers.
   1. On Android, goto Settings » Apps » Select "Sephora: Buy Makeup & Skincare" » click Storage » click "Clear Cache".
4. Check Sephora app permissions. If any of these permissions required to use your device's features are disenabled, Sephora might not work.
5. Uninstall and reinstall Sephora. If nothing else has worked, completely uninstall Sephora then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Sephora not working

2. Fix Sephora Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Sephora be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Sephora not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Sephora may not be able to connect to the Internet when running in the background.