Contact Sephora Customer Service

Why should I report an Issue with Sephora: Buy Makeup & Skincare?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Sephora USA, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Skincare, makeup and beauty products from top brands with the best shopping experience. Have another question?

2. Go makeup shopping, buy the hottest cosmetic products, start a new skincare routine & find expert beauty products, advice & tips.

3. From hair to makeup, nail art, & fragrance - we have your beauty shopping needs covered from head to toe! • Select your free makeup gifts during your birthday month! • Beauty comes in many styles - glow, matte, natural finish?

4. Discover the best cosmetics, makeup and skincare hybrids, fragrance and more while you earn rewards and Beauty Insider Cash.

5. Shop for skincare and makeup from the brands you love, like Supergoop, FENTY BEAUTY, and Dior.

6. Check out the hottest brands like Milk, Ilia, Charlotte Tilbury, and Too Faced! • Beauty rewards: Join Beauty Insider, our free rewards program!

7. Explore sustainability minded beauty brands changing your skin and the earth, black-owned beauty brands pioneering change, and Sephora exclusive brands & product releases!

8. If you are looking for quality at a better price, try Sephora Collection makeup and skincare! • Makeup tips: Scan products in-store to receive ratings & reviews.

9. Beauty products suited for your beauty needs are a click away.

10. Live chat with one of our beauty associates to get an unbiased opinion and recommendation for you.

11. Easily order or reserve products online to pick up in-store.

1. Also, in the sale section of the app, the product options are truncated if the user clicks on an item and then goes back to the list of sale items; the app no longer shows the full list of sale items.Sub-optimal experience... When adding a look to 'Your Looks' it allows you to go through the entire flow of uploading photos, writing a description, selecting all products used, assigning a group — then when you submit it, you get an error message that the looks section "is having a touch-up, oops!" Ok you just wasted a lot of my time trying to share things that would've been helpful to your other customers.

2. Personal preference: I do wish "sold out" rewards would disappear and that samples wouldn't time out of my basket (unless sold out, of course), but I'm pretty sure I know why both of those things happen, so I'm fine... 😀My first time to use and, although it took me a minute to figure how to add an item to my cart (it's the floating, red button on bottom right of screen with white cart symbol!), I like like very much.

3. Sephora please address this matter or send us an email about this matter b/c no one's getting answers.Easy to use and the cart doesn't just randomly disappear like some other apps I've used.

4. The app will suggest products you may like based on your viewing/purchase history, which makes spending more $ almost too easy.I couldn't decide between 2 or 3 stars for the functioning of the Sephora app.

5. It is scary going off pictures of colors of foundation and I don't want to be spending $20+ on a foundation that is the completely wrong color.App is fairly comprehensive and mostly easy to navigate.

6. The only down side is not being able to try the products and not being able to color match my foundation.

7. I just got a coupon code on email, valid until may 12, but it says expired when I use it and no way to participate in the sweepstakes event because 'token expired or random number doesn't match'.

8. Also in-app customer service doesn't exist.Easy to search, sort and filter.

9. For the life of me, not matter what my husband and I try, I am not able to post my reviews for products I try.

10. For example: When I went to look at the products (gifts,possibly) under $20 category, there wasn't an option that I saw to see all of them.

11. I keep being asked to log in when I am already logged in and after that the items I just added on the cart are either out of stock or like they never existed.

1. Fix Sephora Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Sephora: Restarting the app will resolve most errors.
2. Update the Sephora App. Here is how:
   1. On Android goto PlayStore » Search for "Sephora" » Open Sephora: Buy Makeup & Skincare » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sephora » click "UPDATE".
3. Clear Sephora: Buy Makeup & Skincare app cache: Clearing cached data will force your app to retrieve the latest data directly from Sephora servers.
   1. On Android, goto Settings » Apps » Select "Sephora: Buy Makeup & Skincare" » click Storage » click "Clear Cache".
4. Check Sephora app permissions. If any of these permissions required to use your device's features are disenabled, Sephora might not work.
5. Uninstall and reinstall Sephora. If nothing else has worked, completely uninstall Sephora then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Sephora not working

2. Fix Sephora Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Sephora be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Sephora not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Sephora may not be able to connect to the Internet when running in the background.