Contact IPSY Customer Service

Why should I report an Issue with IPSY: Personalized Beauty?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ipsy to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. We’re talking NARS, BENEFIT COSMETICS, FENTY BEAUTY, M·A·C, ANASTASIA BEVERLY HILLS, SMASHBOX COSMETICS, TARTE, HUDA BEAUTY, IT COSMETICS, GLOW RECIPE, and so many more. • Choose your products every month (1 for your Glam Bag and 3 for your BoxyCharm and Icon Box! ). • Get first dibs on a premium, splurge-worthy bonus full-size product by adding a Beauty Boost upgrade to your membership (you can even swap it for a full-size product you love more! ). • See all your personalized products before they land on your doorstep. • Discover and learn more about your picks with the thousands of makeup tutorials, face charts, and step-by-step guides we’ve put together to help you create endless looks. • Shop exclusive, members-only sales and save up to 80% on top brands and hot products in our 24/7 IPSY Shop, quarterly Mega Drop Shop, or limited-time-only Flash sales. • Review your products to make your future picks even better.

2. As the leading source of beauty discovery, education, and inspiration, IPSY combines personalized products and tips, tricks, and tutorials with member-exclusive deals and shopping events to create the ultimate beauty membership.

3. From well-known and well-loved makeup brands to new, emerging beauty brands from around the world, IPSY brings you the very best in makeup, skincare, body care, fragrance, hair care, nails, and beauty tools.

4. Whether you’re looking to discover unbeatable deals on makeup, skincare, and more; the hottest brands; or a subscription you can truly customize to your beauty preferences and goals, you’re in the right place.

5. Discover personalized beauty products and express your unique beauty with IPSY!

6. Think of us as your go-to for insane insider prices on buzzworthy beauty that’s personalized for you, so you can play, explore, and express what makes you unique every day.

7. All you have to do is take a quick quiz about your preferences (think: skin concerns, hair type, favorite makeup products, and more), and then we match you with the best products for you.

8. Home to Glam Bag, BoxyCharm, and Icon Box, IPSY is beauty’s best-kept secret.

9. The longer you’re with us (and the more we get to know you), the more we can personalize the best products for you.

10. Join the IPSY fam and discover what it’s like to be part of something beautiful—a community that champions self-expression and is with you every step of your beauty journey, no matter what it looks like.

1. ☹️ Edit: It's been 4 months and still no update, app is completely unusable.Love it! The app offers both a standard online store and the Ipsy Glam Bag subscription, and both are great! I highly recommend getting the Glam Bag, and the $10 a month for it is definitely affordable.

2. But, it's a great way to try out different brands.PLEASE FIX BUG! Ipsy itself has been great so far! They have fast, friendly and very accommodating customer service.

3. That would at least be useful.I absolutely LOVE ❤️ Ipsy! I've been a member for about 10 years now.

4. It got to the point where I deleted the app and they stopped.5 stars for the actual Ipsy subscription, 1 star for the app.

5. The screen will just go blank.The pop-up ads you have to close out of *every time* you open the app or visit the site are absolutely horrendous.

6. Unfortunetely, it is unavailable for some areas--which pretty much breaks the point of receiving discounts if YOU CANT SHOP.

7. It's not like this is something that would stop me from using Ipsy, but changing it would definitely improve the user interface.The app is really nice.

8. The app itself seems decent but I do have some issues with it freezing or not allowing me to go to the next screen without closing the app several times.

9. The screen goes white, then there's a pink animation, but then it goes white again and just freezes up.

10. I feel like the price went up and quality of products went down since I originally started my subscription a few years ago.

11. It doesnt load, it just shows a blank white screen.

1. Fix IPSY Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart IPSY: Restarting the app will resolve most errors.
2. Update the IPSY App. Here is how:
   1. On Android goto PlayStore » Search for "IPSY" » Open IPSY: Personalized Beauty » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for IPSY » click "UPDATE".
3. Clear IPSY: Personalized Beauty app cache: Clearing cached data will force your app to retrieve the latest data directly from IPSY servers.
   1. On Android, goto Settings » Apps » Select "IPSY: Personalized Beauty" » click Storage » click "Clear Cache".
4. Check IPSY app permissions. If any of these permissions required to use your device's features are disenabled, IPSY might not work.
5. Uninstall and reinstall IPSY. If nothing else has worked, completely uninstall IPSY then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing IPSY not working

2. Fix IPSY Server issues & Internet Connection

1. Check network connection: An unstable Internet will make IPSY be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to IPSY not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, IPSY may not be able to connect to the Internet when running in the background.