Contact Run With Hal Customer Service

Why should I report an Issue with Run With Hal?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of TrainingPeaks to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It's pretty decent so far and I like the concept, but it's missing some key features: * Workout reminder notifications should only surface on days when a workout is scheduled * There should be voice prompts or notifications at least when you're halfway or done with a run * Running maps * Workout plans should include strength training.

2. Edit: developer responded outlining the app's features and really, 6.99 a month should get you GPS tracking, health info tracking, automatic calculation of pace and dynamic training updates.

3. Overall I like it! EDIT: the bonus with this app is the customer service support! While the app is a little limiting, the support folks are great!I'm about 2 weeks into the novice half marathon plan and I love it.

4. Hal's advice says to include strength training but it's never part of the schedule.I'm a huge Garmin fan, but I've done all their coaching programs.

5. I think it needs to be more adaptive, but also the way it calculates your target paces makes no sense to me, based on what I've done for training in the past - using Hal's plans.

6. It would be nice to be able to toggle cross training and runs when they don't fall on their respective days.

7. It also keeps me on track.I think it will work... I would like the option to add in cross training and not leave distances blank.

8. They said they're working on it.Was looking for a half marathon training plan and decided to try this out.

9. You can connect it to Garmin but it doesn't use any HR, elevation, cadence, or temperature information which is a huge waste even if you think this information is overrated its still helpful and better than the arbitrary "how did the run feel" rating.

10. The distance field needs to go the nearest hundredths.The plan is great, seems solid.

11. I've reached out to support multiple times with no solution.Unfortunately, it's kind of not very intuitive to figure out, and I don't find the plan the app generates to make a lot of sense.

1. Fix Run With Hal Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Run With Hal: Restarting the app will resolve most errors.
2. Update the Run With Hal App. Here is how:
   1. On Android goto PlayStore » Search for "Run With Hal" » Open Run With Hal » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Run With Hal » click "UPDATE".
3. Clear Run With Hal app cache: Clearing cached data will force your app to retrieve the latest data directly from Run With Hal servers.
   1. On Android, goto Settings » Apps » Select "Run With Hal" » click Storage » click "Clear Cache".
4. Check Run With Hal app permissions. If any of these permissions required to use your device's features are disenabled, Run With Hal might not work.
5. Uninstall and reinstall Run With Hal. If nothing else has worked, completely uninstall Run With Hal then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Run With Hal not working

2. Fix Run With Hal Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Run With Hal be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Run With Hal not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Run With Hal may not be able to connect to the Internet when running in the background.