Contact ID Photo Customer Service

Why should I report an Issue with ID Photo for passports and IDs?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Peace to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I prefer to print a 5x7 with a few extra photos to ensure i dont make a mistake cutting, so I upload to an online site that does that for free.Dev is on top of it! I've never had this happen where I sent a developer a request which was for a different color of blue background and guess what this dev does two weeks later.... They add a custom background color option.

2. It's great! I needed to do a passport photo for a baby which is hard to take photos for, so the background is iffy but this app measured, edited and sorted everything.Worked great for a US passport photo.

3. I went ahead and paid because I've used it for three photos... Still cheaper than one ID at the UPS store! THANKSFor passport photos it saves with an expectation that you print on 3.5x5" photo in order to get 2 2 inch prints.

4. It could have been coincidence in timing but still pretty cool and thank you very much dev.First impressions is just great and perfect for my needs especially its free but got all the features that you'll need to take a DIY photo in a snap.

5. To be honest, at first I thought this app looked a bit less slick than others and I was expecting it to be just as bad or worse, but to my surprise this app gave me the best quality AND fastest photo ID, ready to print, so I feel compelled to let other users know.

6. It's given perfect result every time I've needed it! I tried so many other simple and fancy photo ID apps but they all had problems or were too cumbersome.

7. Take or select pic, fit it in the provided outline, select a white background (lets you choose any color you want, but only white valid), then save the files to your device and you can then print at any photolab of your choosing.

8. The app should allow saving in 4x6 by default otherwise you will spend hours trying to resize them to print without sacrificing scale or quality.Super annoying with all the adds you have to watch.

9. CVS doesn't sell any photo sizes that are compatible with this so you have to manually edit the image anyway.

10. Such a poor missThis works fine but the deal breaker is the only formats it saves images in are either 2x2 or 3.5x5. In the states 3.5x5 is not a common or standard format.

11. I don't think ill use this for my US passport photo lol.

1. Fix ID Photo Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ID Photo: Restarting the app will resolve most errors.
2. Update the ID Photo App. Here is how:
   1. On Android goto PlayStore » Search for "ID Photo" » Open ID Photo for passports and IDs » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ID Photo » click "UPDATE".
3. Clear ID Photo for passports and IDs app cache: Clearing cached data will force your app to retrieve the latest data directly from ID Photo servers.
   1. On Android, goto Settings » Apps » Select "ID Photo for passports and IDs" » click Storage » click "Clear Cache".
4. Check ID Photo app permissions. If any of these permissions required to use your device's features are disenabled, ID Photo might not work.
5. Uninstall and reinstall ID Photo. If nothing else has worked, completely uninstall ID Photo then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ID Photo not working

2. Fix ID Photo Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ID Photo be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ID Photo not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ID Photo may not be able to connect to the Internet when running in the background.