Contact Paycom Customer Service

Why should I report an Issue with Paycom?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Paycom Software, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It lets you complete essential management tasks from anywhere, like taking action on hours worked, time-off requests and expenses; viewing org charts and team members' schedules; executing personnel action forms; and more.

2. With Paycom, you have the option to simply scan a check for your preferred bank account and our app automatically completes your direct deposit authorization form, saving you time and eliminating room for errors.

3. If you or your company use Paycom’s HR and payroll software, the Paycom app puts everything you need to manage and simplify your work life into one easy-to-use experience.

4. Review past and present pay stubs, schedules, benefits, time-off accruals, tax forms, performance reviews, goals, contact information, important documents, org charts and more!

5. It even lets you access our client training and certification program to help you better understand Paycom and use it to its fullest potential.

6. The Client Action Center lets you instantly review wire transfers with real-time updates and monitor the tax health of your organization.

7. When you’re hard at work, you don’t always have time to track down someone to answer HR-related questions, let alone wasting your day with a runaround.

8. That’s why our easy-to-use app lets you securely ask important questions — and get answers from the best person to respond in your company — whenever, wherever.

9. Whether it’s reviewing your schedule, requesting time off or even approving your own payroll, our app empowers you with the data that matters most.

10. The tool lets you sync your existing trip information to the app and even set up automatic tracking to streamline expense submission.

11. You also can submit your time for approval, check PTO balances and request time off for vacation, doctor appointments and more.

1. While going through annual open enrollment, I accidentally added an option I did not want (due to the slow response time of the app), and it took about a half hour to figure out how to get back to that option to decline it.

2. Have felt more micro-managed since we switched too, and I'm a manager.I just completed my application to start working with this company, but I'm having a hard time completing the quizes on here because the print is just too small.

3. When i open the app, sign in, and then am greeted by a splash screen to remind me to download the app seems kind of redundant.Horrible! Login process seems outdated.

4. Often takes 15 seconds or more to just to show any indication that a button or option was selected, and actual loading of the selection is slow as well.

5. If you work in areas with bad connection like me, you will just have to get used to making multiple time corrections per week.

6. Just like last time Paycom App does not recognize my credentials.Very user un-friendly.

7. Kinda makes me wish for a good old fashion time card.Works phenomenally.

8. A couple things i would mention is not being able to select a "user name" without it being an actual email.

9. To request a change, delete, etc, you have to go into too many different areas of the app and everything needs approval from employer, even the simplest edits.

10. Spins around ,loading for a long time upon log-on.Could be more stars.

11. As well as maybe some type of confirmation when changing tax filing staus instead of just returning to the same edit screen you were just at, not being sure if it actually did anything or not.

1. Fix Paycom Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Paycom: Restarting the app will resolve most errors.
2. Update the Paycom App. Here is how:
   1. On Android goto PlayStore » Search for "Paycom" » Open Paycom » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Paycom » click "UPDATE".
3. Clear Paycom app cache: Clearing cached data will force your app to retrieve the latest data directly from Paycom servers.
   1. On Android, goto Settings » Apps » Select "Paycom" » click Storage » click "Clear Cache".
4. Check Paycom app permissions. If any of these permissions required to use your device's features are disenabled, Paycom might not work.
5. Uninstall and reinstall Paycom. If nothing else has worked, completely uninstall Paycom then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Paycom not working

2. Fix Paycom Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Paycom be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Paycom not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Paycom may not be able to connect to the Internet when running in the background.