Published by Paycom Software, Inc. on Nov 4, 2024

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Paycom?



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  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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What users are saying

1. While going through annual open enrollment, I accidentally added an option I did not want (due to the slow response time of the app), and it took about a half hour to figure out how to get back to that option to decline it.

2. Have felt more micro-managed since we switched too, and I'm a manager.I just completed my application to start working with this company, but I'm having a hard time completing the quizes on here because the print is just too small.

3. When i open the app, sign in, and then am greeted by a splash screen to remind me to download the app seems kind of redundant.Horrible! Login process seems outdated.

4. Often takes 15 seconds or more to just to show any indication that a button or option was selected, and actual loading of the selection is slow as well.

5. If you work in areas with bad connection like me, you will just have to get used to making multiple time corrections per week.

6. Just like last time Paycom App does not recognize my credentials.Very user un-friendly.

7. Kinda makes me wish for a good old fashion time card.Works phenomenally.

8. A couple things i would mention is not being able to select a "user name" without it being an actual email.

9. To request a change, delete, etc, you have to go into too many different areas of the app and everything needs approval from employer, even the simplest edits.

10. Spins around ,loading for a long time upon log-on.Could be more stars.

11. As well as maybe some type of confirmation when changing tax filing staus instead of just returning to the same edit screen you were just at, not being sure if it actually did anything or not.

Steps to Troubleshoot & Fix Paycom Issues

1. Fix Paycom Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Paycom: Restarting the app will resolve most errors.
  2. Update the Paycom App. Here is how:
    1. On Android goto PlayStore » Search for "Paycom" » Open Paycom » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Paycom » click "UPDATE".
  3. Clear Paycom app cache: Clearing cached data will force your app to retrieve the latest data directly from Paycom servers.
    1. On Android, goto Settings » Apps » Select "Paycom" » click Storage » click "Clear Cache".
  4. Check Paycom app permissions. If any of these permissions required to use your device's features are disenabled, Paycom might not work.
  5. Uninstall and reinstall Paycom. If nothing else has worked, completely uninstall Paycom then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Paycom not working


2. Fix Paycom Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Paycom be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Paycom not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Paycom may not be able to connect to the Internet when running in the background.

Reported Issues

— 2 years ago by Mariah

I don't need it anymore

— 3 years ago by Roger alan bonghi

Please.cancel all paycom accounts

— 3 years ago by Jennifer Chavez

I want to delete the account I have with this email jenny_chavez@redacted I no longer work for that company and I would like it would free my email(username) for another account that I will start within a week