Published by Parrot SA

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Why should I report an Issue with FreeFlight Jumping?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Parrot SA to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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FreeFlight Jumping Customer Insights

1. Since the app is the only way to control a Parrot Jumping drone, and the only way to see the control interface is to connect to a drone, this means you wont know if it works for you until you drop a bunch of money -- as a result I cannot currently recommend either this app or the Parrot product line generally.Wants to do updates to the minidrone but can't due to using WiFi connection with phone and then the phone having no internet connection.

2. We got the product working and my kids are having fun with it when it works but I still have to give the app functionality and design 1 star.I love the drone and the app works fine except that the icons are not there when driving the drone and it makes the whole experience really unenjoyable.

3. It's more of an app filled with commercials.Interface is completely broken, buttons for drone control show up as wrong icon or no icon at all.

4. When i go into drive mode, fifty loading circles appear on the screen with varius functions, 2 do jumps, one rotates the drone, one is the throttle, and a bunch at the top of the screen that i cannot figure out.

5. A very poor App.I've previously used this with a Jumping Sumo and it was great - but a recent update (it's been a while) causes the interface to load badly - none of the buttons show and the aspect ratios are wrong on the interface.

6. Edit: I get that the app isn't supported, but just make the controls visible, it's been a long time without me seeing controlsBroke out my jumping night to try it out on my new phone, a galaxy s10 and while it works, it's not great.

7. I managed to get the drone connected and drive it around, but the controls don't show up correctly.

8. Even the drone packaging said to use another app, so it took searching the internet to find out what to use.

9. Then this app doesn't tell you how to connect or use the drone.

10. It says a mini drone network pops out.

11. After a lot of research I found that if you put your phone in airplane mode and then connect to wifi the app recognizes it easier.

Steps to Troubleshoot & Fix FreeFlight Jumping Issues

1. Fix FreeFlight Jumping Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart FreeFlight Jumping: Restarting the app will resolve most errors.
  2. Update the FreeFlight Jumping App. Here is how:
    1. On Android goto PlayStore » Search for "FreeFlight Jumping" » Open FreeFlight Jumping » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for FreeFlight Jumping » click "UPDATE".
  3. Clear FreeFlight Jumping app cache: Clearing cached data will force your app to retrieve the latest data directly from FreeFlight Jumping servers.
    1. On Android, goto Settings » Apps » Select "FreeFlight Jumping" » click Storage » click "Clear Cache".
  4. Check FreeFlight Jumping app permissions. If any of these permissions required to use your device's features are disenabled, FreeFlight Jumping might not work.
  5. Uninstall and reinstall FreeFlight Jumping. If nothing else has worked, completely uninstall FreeFlight Jumping then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing FreeFlight Jumping not working


2. Fix FreeFlight Jumping Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make FreeFlight Jumping be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to FreeFlight Jumping not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, FreeFlight Jumping may not be able to connect to the Internet when running in the background.

Reported Issues