Published by ParentSquare on Aug 29, 2024

Report an issue with Mastery Charter.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Mastery Charter?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of ParentSquare to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Mastery Charter Customer Insights

1. The App is currently a strong SOURCE of extreme aggitation, frustration, a barrier to the education process.

2. Daily Class in use of THIS App as well as computers should be mandatory.

Steps to Troubleshoot & Fix Mastery Charter Issues

1. Fix Mastery Charter Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Mastery Charter: Restarting the app will resolve most errors.
  2. Update the Mastery Charter App. Here is how:
    1. On Android goto PlayStore » Search for "Mastery Charter" » Open Mastery Charter » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Mastery Charter » click "UPDATE".
  3. Clear Mastery Charter app cache: Clearing cached data will force your app to retrieve the latest data directly from Mastery Charter servers.
    1. On Android, goto Settings » Apps » Select "Mastery Charter" » click Storage » click "Clear Cache".
  4. Check Mastery Charter app permissions. If any of these permissions required to use your device's features are disenabled, Mastery Charter might not work.
  5. Uninstall and reinstall Mastery Charter. If nothing else has worked, completely uninstall Mastery Charter then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Mastery Charter not working


2. Fix Mastery Charter Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Mastery Charter be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Mastery Charter not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Mastery Charter may not be able to connect to the Internet when running in the background.

Reported Issues