Published by Papa John's Pizza on Nov 7, 2024

contact Papa Johns Pizza & Delivery Chat with our AI-based Papa Johns Pizza & Delivery Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Papa Johns Pizza & Delivery?



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What users are saying

1. It isn't clear until you add to order how much things are going to cost, and certain selections, like half toppings, invalidate some specials with no warning.The app itself seems to work well and pleasing to the eye, but the most important feature of the app does not seem to work because.. IT WON'T SUBMIT MY ORDER!! It just keeps spinning!! All the bells and whistles will not make up for an app that will not do the basic function of what it is supposed to do which is allow ppl to place orders.Works ok most of the time.

2. Dont want to be too late and them lose money :( )Gets the job done but it seems like it will often freeze at a random loading screen with the only solution being to restart the app and turn off Wi-Fi and go onto my cellular network, which causes me to have to restart my order.

3. Just change the location of the confirm order button or add one more that pops up in the middle of the screen (or make cancelling easier! Twice I've had to call the store to cancel one of these accidents and that takes some time with the automated stuff.

4. When I tap the order button to review, it sometimes double taps and confirms my order before I'm done and I can't apply discount codes, payment method, etc.

5. But this is happened the last two times I tried to use the app.Please change the final order screen.

6. Then you just get a spinning loading thing forever, and it never sends in the order.

7. I can redo my order online and submit everything, and the app will still be spinning.

8. I can log in, make my order, put payment info in, but when placing order... it spins infinitely.

9. The app is fine until you get to the "submit order" part.

10. At the end an order everything on the screen shows blank.

11. It just spins forever and never actually sends the order.

Steps to Troubleshoot & Fix Papa Johns Pizza & Delivery Issues

1. Fix Papa Johns Pizza & Delivery Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Papa Johns Pizza & Delivery: Restarting the app will resolve most errors.
  2. Update the Papa Johns Pizza & Delivery App. Here is how:
    1. On Android goto PlayStore » Search for "Papa Johns Pizza & Delivery" » Open Papa Johns Pizza & Delivery » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Papa Johns Pizza & Delivery » click "UPDATE".
  3. Clear Papa Johns Pizza & Delivery app cache: Clearing cached data will force your app to retrieve the latest data directly from Papa Johns Pizza & Delivery servers.
    1. On Android, goto Settings » Apps » Select "Papa Johns Pizza & Delivery" » click Storage » click "Clear Cache".
  4. Check Papa Johns Pizza & Delivery app permissions. If any of these permissions required to use your device's features are disenabled, Papa Johns Pizza & Delivery might not work.
  5. Uninstall and reinstall Papa Johns Pizza & Delivery. If nothing else has worked, completely uninstall Papa Johns Pizza & Delivery then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Papa Johns Pizza & Delivery not working


2. Fix Papa Johns Pizza & Delivery Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Papa Johns Pizza & Delivery be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Papa Johns Pizza & Delivery not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Papa Johns Pizza & Delivery may not be able to connect to the Internet when running in the background.

Reported Issues

— 2 years ago by Nick

I am requesting that my account be deleted. I no longer use it nor the email associated with it. My account email is nickcrews9873@redacted and the phone number associated with that account is 706-836-8481. I am making this request under CCPA and it is to my understanding that if my request is not fulfilled it may result in a fine up to $7,500 per violation.

— 3 years ago by Kiara Wilson

U are slow

— 3 years ago by Ruth Delacruz

Please delete my online account.

— 3 years ago by Kimberly J Mitchell

This account is being used by my ex husband. I would like it cacelled.

— 3 years ago by Derrick Perry

Hi I would like to delete my papa Johns account please.

— 3 years ago by Pernella Dufrene

Hello, I wish to have my Papa John's account to be deleted please. The email address attached to the account is yummymummy980@redacted. I no longer wish to have the account as I don't use it and my ex keeps hacking it. Thank you.