Contact Nearpod Customer Service

Why should I report an Issue with Nearpod?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Nearpod Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Nearpod is an award-winning instructional software that engages students with interactive learning experiences.

2. With Nearpod, students have the ability to participate in lessons that contain virtual reality, 3D objects, PhET simulations and so much more.

3. Students contribute instantaneous feedback through assessment features such as quizzes, open-ended questions, polls, drawing tools, and more. 4.

4. Interactive software features empower student voice through activities like open ended questions, polls, quizzes, collaborative boards and more!

5. Students join synchronous learning experiences led by their teachers or learn at their own pace. 2.

6. Learning experiences are created by teachers or selected from a catalogue of over 6,500 experiences found in the Nearpod lesson library. 3.

7. Students will learn while having fun. 1.

8. Students are introduced to content through dynamic multimedia that includes VR Field trips, 3D objects, PhET simulations, BBC videos, Microsoft Sways and more.

1. As a teacher doing blended this year, using 7 screens to group students for maximized learning online and inside my classroom, being able to run the presentation from my cell phone would greatly improve my quality of instruction and life in general.

2. Luckily, the majority of his lessons are of Nearpod variety and with the app he can work on those lessons from the phone if he gets annoyed or impatient in front of the computer screen.

3. Students think the app is easier to use than on a browser and it does work well from a PC, but not ideal if you're a teacher working from a phone.

4. Please work on this!As a teacher, the app does not give me the option to launch a lesson, only to enter a code and join a lesson.

5. I honestly see no positives in the app which is extremely inconvenient because the one time this is used, we get nothing but nearpod for course material.Nearpod is a very interactive platform for students to show their work and what they know.

6. 😐Many of my teachers use nearpod for lessons the website on the ground computer is great... But when I want to use my phone for these lessons I just cant.

7. The app will only allow you to input a code, and if you try to open Nearpod on a browser, it tells you to get a bigger screen or use the app.

8. We can end up spending a ton of time in front of the computer doing school work and it can be hard to keep him focused.

9. I'd like to use this on my phone to monitor reports of lessons set as homework, but I can't even do that on a mobile browser as it just keeps suggesting the app repeatedly.

10. I saved my progress when doing all the work, however, the app kept force closing and didn't save the progress at all.

11. Except...the app doesn't work either! Very frustrating for me as a teacher.

1. Fix Nearpod Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Nearpod: Restarting the app will resolve most errors.
2. Update the Nearpod App. Here is how:
   1. On Android goto PlayStore » Search for "Nearpod" » Open Nearpod » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Nearpod » click "UPDATE".
3. Clear Nearpod app cache: Clearing cached data will force your app to retrieve the latest data directly from Nearpod servers.
   1. On Android, goto Settings » Apps » Select "Nearpod" » click Storage » click "Clear Cache".
4. Check Nearpod app permissions. If any of these permissions required to use your device's features are disenabled, Nearpod might not work.
5. Uninstall and reinstall Nearpod. If nothing else has worked, completely uninstall Nearpod then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Nearpod not working

2. Fix Nearpod Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Nearpod be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Nearpod not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Nearpod may not be able to connect to the Internet when running in the background.