Published by OLH External Apps on Dec 30, 2024

contact AlwaysOn® Wellness Chat with our AI-based AlwaysOn Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with AlwaysOn?



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  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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What users are saying

1. have to be manually entered in anyway, even though they have your data from your tracker and that's even if you can manually put the data in before it freezes and/or entirely crashes.I have a problems that are similar to many others' (e.g., buttons that don't do what they're supposed to, receiving appropriate incentive credit), but by far my biggest problem is the inability to remain "connected" to my Runkeeper app.

2. The Quick Tracker allows you to put all your trackers in one easy to access place but then only updates the first one listed even if you make entries for each tracker (which means you have to click into the others individually anyways!) The program (Well On Target) is great, but the app needs considerable work.This app is horrible.

3. I was able to install it and link to my smart watch but it keeps sending notifications saying it's updating and the app keep crashing every time I try to open it to see what is wrong.

4. Has not seen a difference since the last post! 2/19/20This thing repeatedly crashes and needs updates that require an inordinate amount of space.

5. Unfortunately even though it shows it is in sync with my RunKeeper the data is never transferred over.

6. I usually have to restart the data link on Samsung Health, or restart this app.

7. And if it is unable to do an update because it has used all extra storage or whatever the reason is *this* round, then it will refuse to sync with the health app.

8. Once it crashes it does not keeptrack of your daily activity coming from a paired tracking device.

9. It started displaying a note about syncing with Samsung but it doesn't always sync.

10. This makes you miss messages from your coach and for tracking your goals.This is by far the worse health app I've ever had the displeasure of using.

11. When it worked reliably it was a 2-3 star, but it's not even working now so it's a 1 star.This app takes forever to load and crashes itself as well as my phone all the time.

Steps to Troubleshoot & Fix AlwaysOn Issues

1. Fix AlwaysOn Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart AlwaysOn: Restarting the app will resolve most errors.
  2. Update the AlwaysOn App. Here is how:
    1. On Android goto PlayStore » Search for "AlwaysOn" » Open AlwaysOn® Wellness » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for AlwaysOn » click "UPDATE".
  3. Clear AlwaysOn® Wellness app cache: Clearing cached data will force your app to retrieve the latest data directly from AlwaysOn servers.
    1. On Android, goto Settings » Apps » Select "AlwaysOn® Wellness" » click Storage » click "Clear Cache".
  4. Check AlwaysOn app permissions. If any of these permissions required to use your device's features are disenabled, AlwaysOn might not work.
  5. Uninstall and reinstall AlwaysOn. If nothing else has worked, completely uninstall AlwaysOn then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing AlwaysOn not working


2. Fix AlwaysOn Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make AlwaysOn be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to AlwaysOn not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, AlwaysOn may not be able to connect to the Internet when running in the background.

Reported Issues

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