Published by Papa Murphy's on Oct 1, 2024

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Why should I report an Issue with Papa Murphy’s Pizza?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Papa Murphy's to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Papa Murphy’s Pizza

1. Whether you’re just discovering Papa Murphy's or you’re a long-time fan, our app and MySLICE Rewards makes it easier and more rewarding to enjoy your favorite pizza!

Papa Murphy’s Pizza Customer Insights

1. Really bizarre hill to die on.Honestly I can't remember the last time a food app was so dysfunctional, the keyboard covers the manual card entry, I couldn't tip, and a small order had to be scheduled 30 minutes out.

2. App kept displaying error message saying I "must set a pickup time after 6:07pm" [the current time when I was trying to order] when I tried to set a pickup time of 6:30pm.

3. The one thing I would change is that sometimes the order will randomly get deleted or reset upon navigating to other areas of the app not related to buying pizza.

4. I'm a software dev, and I understand date/time math can be complicated, but I'd think the most basic of functional tests would have found this bug.Not sure how this app is rated at 4.4 stars... Lately, it has been crashing when trying to see app messages.

5. Excuse me? Literally no other app has ever said that, and I can't imagine why a pizza ordering app would even be affected by an auto clicker to the point of disabling its use.

6. I have been able to buy pizza with this app, but not without experiencing a huge test of patience.In some rather recent update, it's made the app unusable for me.

7. For my first order through the app I wanted a pizza that included mozzarella and cheddar.

8. The only good thing was the ability to customize the pizza.The customization process is really confusing to me.

9. I ended up with no cheese at all! They added when I picked it up at the store, but I think the app's UI to customize toppings could be made more user-friendly.I love this app.

10. It was nice to see them jumping on the keto train and having options for me, but if you are going to have keto friendly options, maybe do your research and make sure they are.

11. Occasionally but not every time it will say that I have an auto clicker installed on my device (not open!) And that I need to UNINSTALL IT to use the app.

Steps to Troubleshoot & Fix Papa Murphy’s Pizza Issues

1. Fix Papa Murphy’s Pizza Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Papa Murphy’s Pizza: Restarting the app will resolve most errors.
  2. Update the Papa Murphy’s Pizza App. Here is how:
    1. On Android goto PlayStore » Search for "Papa Murphy’s Pizza" » Open Papa Murphy’s Pizza » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Papa Murphy’s Pizza » click "UPDATE".
  3. Clear Papa Murphy’s Pizza app cache: Clearing cached data will force your app to retrieve the latest data directly from Papa Murphy’s Pizza servers.
    1. On Android, goto Settings » Apps » Select "Papa Murphy’s Pizza" » click Storage » click "Clear Cache".
  4. Check Papa Murphy’s Pizza app permissions. If any of these permissions required to use your device's features are disenabled, Papa Murphy’s Pizza might not work.
  5. Uninstall and reinstall Papa Murphy’s Pizza. If nothing else has worked, completely uninstall Papa Murphy’s Pizza then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Papa Murphy’s Pizza not working


2. Fix Papa Murphy’s Pizza Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Papa Murphy’s Pizza be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Papa Murphy’s Pizza not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Papa Murphy’s Pizza may not be able to connect to the Internet when running in the background.

Reported Issues