Contact Burgerville Customer Service

Why should I report an Issue with Burgerville?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of LevelUp Consulting, LLC. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. On the app you have to decide if you want whip or extra mint chips, not both.The app is great and ordering pickup is way faster than going through the drive through, but the app is kind of broken, items on the menu will randomly disappear and appear, currently you can't order the chicken sandwich through the app for example, or at least I cant.

2. Much improvement is neededThe app isn't usable in its current form because: 1) If an item is out of stock, the app will proceed as if you can order it till you tap review order, and then it'll say an item isn't available close app or clear basket.

3. Is there a way to transfer points? I don't know if my previous account had points, but I have been using the app for a few months and buying food with it since.They want you to tip going through the drive thru.

4. That said, every other order I try to make I get "ordering is unavailable at this time" I don't know if the system is that unreliable or if it gets shut down during peak hours.

5. Have over 7000 points and lots of items I should be able to get for free, and nope, absolutely will not add them to the order.

6. For example, let say you forgot your phone or even just to scan your phone, you miss out on points, you should be able to scan your receipt to earn the points you should have gotten if you would have remembered or scanned your phone.

7. The app will only tell you that you're missing a field for an item, but it won't highlight what you're missing because it's part of a drop down menu that hasn't been expanded yet.

8. What's the point of rewards if you can't use them? Two stars because I like to order ahead, NO stars for rewards systemCan't get the app to work.

9. You can add more than 1 item to a shake in the store - like a Mint shake with extra mint chips and whipped cream.

10. 2) There are some items that are necessary that are hidden in drop down menus that you have to tap on in order to see.

11. On that topic the reward system the points are tied to are needlessly complicated.

1. Fix Burgerville Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Burgerville: Restarting the app will resolve most errors.
2. Update the Burgerville App. Here is how:
   1. On Android goto PlayStore » Search for "Burgerville" » Open Burgerville » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Burgerville » click "UPDATE".
3. Clear Burgerville app cache: Clearing cached data will force your app to retrieve the latest data directly from Burgerville servers.
   1. On Android, goto Settings » Apps » Select "Burgerville" » click Storage » click "Clear Cache".
4. Check Burgerville app permissions. If any of these permissions required to use your device's features are disenabled, Burgerville might not work.
5. Uninstall and reinstall Burgerville. If nothing else has worked, completely uninstall Burgerville then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Burgerville not working

2. Fix Burgerville Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Burgerville be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Burgerville not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Burgerville may not be able to connect to the Internet when running in the background.