Contact Epilepsy Journal Customer Service

Why chat with our AI Epilepsy Journal Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Epilepsy Journal.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Although it's currently doubling the seizures in the bar graph and totals recorded (just had another look and it's doubled ALL sizeures ever recorded! 😵😪 So do I need to manually go through and delete the doubles??) Widgets still not fixed 😬 Edited to add: have tried deleting double up and it deletes both.

2. Also consider a x-y plot with time(y axis) vs date(x axis) which can give give a better view of clusters and gaps between seizures.I use this app with the assistance of a saturation monitor for my daughters seizures at night.

3. Apply filters or be able to view a dynamic instead of fixed timeline for example if I want to compare previous vs current 24 hrs).

4. Fix these things and it will be 5 stars.Very useful to track the frequency of my seizures.

5. It's super easy to use and to keep track of everything, I am very satisfied of this app! Thanks a lot to the developers, this is one less thing to keep in mind for me!Works well enough.

6. I am able to select information to print of a journal of the months activity as well as graphs and trends.

7. I need to log how I feel over a 3 day cluster of events.App was working perfectly with no issues for about 8 months until 11/24/2020.

8. Help track types.This app is setup almost exactly like another seizure app that wasn't very good.

9. 3) ability to add to these lists while putting in entry 4) ability to turn off things like the timer, etc.

10. Time them, add notes and to keep track of exactly what was happening at the time.

11. 2) ability to reorder items in activity, symptom, etc lists.

1. Fix Epilepsy Journal Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Epilepsy Journal: Restarting the app will resolve most errors.
2. Update the Epilepsy Journal App. Here is how:
   1. On Android goto PlayStore » Search for "Epilepsy Journal" » Open Epilepsy Journal » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Epilepsy Journal » click "UPDATE".
3. Clear Epilepsy Journal app cache: Clearing cached data will force your app to retrieve the latest data directly from Epilepsy Journal servers.
   1. On Android, goto Settings » Apps » Select "Epilepsy Journal" » click Storage » click "Clear Cache".
4. Check Epilepsy Journal app permissions. If any of these permissions required to use your device's features are disenabled, Epilepsy Journal might not work.
5. Uninstall and reinstall Epilepsy Journal. If nothing else has worked, completely uninstall Epilepsy Journal then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Epilepsy Journal not working

2. Fix Epilepsy Journal Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Epilepsy Journal be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Epilepsy Journal not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Epilepsy Journal may not be able to connect to the Internet when running in the background.