Contact NorthStar Home Customer Service

Why should I report an Issue with NorthStar Home?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of NorthStar Alarm Services to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. With a NorthStar Home security system, you can monitor and control your home or business in real-time and from anywhere - from your iPhone, iPad, or your Apple Watch.

2. NorthStar Home's interactive security, video monitoring, energy management, and home automation solutions give you instant awareness and remote control for the places you care about most.

3. Note: This app requires a compatible system and an interactive NorthStar Home service plan.

4. Glances let you quickly see home status, and through the watch app you can control your key devices and even view live video from your home.

5. Feature availability varies based on system, equipment, and service plan.

6. With Apple Watch support, your home is always at your fingertips, and on your wrist.

7. Visit for more information.

8. With NorthStar Home, you can also receive real-time email, text message, and push notifications for the specific events that matter to you.

1. So hard to fix a simple just keep talking do that do this we already do what ever thay us to do nothing happen simple request for a client hard to do it.HORRIFIC! it is not user friendly.. its always a loop to get into settings and then once there is "some" progress its always not available.This app is not letting me check my doorbell camera, what is going on with this app ,please correct this problem, thank you!! I HAVE HAD PROBLEM WITH THIS APP SINCE DAY ONE IT NOT A GOOD APP,GETTING FALSE DOOR alarm all during the night!! Please fix the problem please!!Doorbell Camara goes out a lot.

2. The camera in the front has a very poor picture at night.We been reach out for almost 6 months until now our request still on hold, and they never make and action just telling them, only i wish fix the camera inside to we can see outdoor who behind the door .

3. I've asked continously to have our back door alarm repaired... horrible customer service.

4. By the time we open the app on our phone whoever was at the door is gone.

5. No false alarms with no captured video to see who broke in your car or stole your yard items.

6. I can say for the 2 years I've had their service the app does not capture or alert in real time.

7. We get notified when someone is at the front door.

8. It needs to be able to adjust the motion sensitivity in smaller increments instead of none to halfway and then extremely sensitive.

9. Terrible company, I can't wait to get out of my contract.Northstar Home please 🥺 fix the bugs in this app.

10. There is no video to see who was at the door.

11. The website even has a link for the old app but it no longer exists in the play store or my download library.It's a fairly decent app.

1. Fix NorthStar Home Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart NorthStar Home: Restarting the app will resolve most errors.
2. Update the NorthStar Home App. Here is how:
   1. On Android goto PlayStore » Search for "NorthStar Home" » Open NorthStar Home » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for NorthStar Home » click "UPDATE".
3. Clear NorthStar Home app cache: Clearing cached data will force your app to retrieve the latest data directly from NorthStar Home servers.
   1. On Android, goto Settings » Apps » Select "NorthStar Home" » click Storage » click "Clear Cache".
4. Check NorthStar Home app permissions. If any of these permissions required to use your device's features are disenabled, NorthStar Home might not work.
5. Uninstall and reinstall NorthStar Home. If nothing else has worked, completely uninstall NorthStar Home then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing NorthStar Home not working

2. Fix NorthStar Home Server issues & Internet Connection

1. Check network connection: An unstable Internet will make NorthStar Home be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to NorthStar Home not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, NorthStar Home may not be able to connect to the Internet when running in the background.