Contact Lumi Customer Service

Why should I report an Issue with Lumi by Nextcare?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of NEXtCARE to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Access a range of features in one convenient app, including submitting and tracking claims, knowing your policy benefits, generating insurance certificates, and downloading your digital health insurance card.

2. Zoe is here to help you find medical providers and facilities in your area that are covered under your insurance network, give instant feedback on the status of your claims and offers solutions or connect you to our care center team for inquiries related to your policy.

3. With Lumi, you’ll also have access to a variety of digital health services that are simple to use, fast and easy to navigate, and designed to make life easier for you and your family.

4. A useful service to easily locate and contact hospitals, clinics, pharmacies, labs, or any medical facility you may need, and to searching for over 20,000 doctors based on specialty, language, availability, location, and rating.

5. Access immediate health support whenever you need it, wherever you are by chatting with our friendly virtual assistant, Zoe, for quick solutions to your health queries.

6. You can access an AI-powered symptom checker that identifies potential health concerns in 3 minutes and reduces unnecessary visits to the doctor.

7. Our team of health professionals create the most efficient tools and services via decades of expertise to help you manage your health.

8. You can now experience an advanced claims management technology allows you to track your claims and receive claims’ reimbursement through your desired payment method by simply uploading medical documents.

9. This service is not only available to patients who have had an online teleconsultation, but also to those with health condition management who can easily have their prescriptions refilled.

10. You can now engage in a telehealth service with a highly qualified team of doctors who can diagnose, treat, and manage non-emergency conditions from the comfort of your home.

11. You can also get professional medical advice from expert doctors through live chat using our Dr. Chat service.

1. Now i'm logged out, auto credentials lost from smartphone and forgetten password process doesn't work properly, disabled "confim" button after submitting the OTP and creating the new passwordThis app is so slow that your insurance expires before the page is loaded.

2. Example1 cannot change location for search.I can't log in appears this massage Attention The instance of entity type 'CUser' cannot be tracked because another instance with the same key value for {'UserID'} is already being tracked.

3. -------- Too many bugs in the application, starting from UI/UX issues to crashes and missing functionalitiesNightmare, updated the old mynextcare app to lumi without permission.

4. It is also not showing all the covered providers as per policy.Poorly constructed, policies on the previous app don't migrate here, have to add them all manually and even then they policies don't get uploaded.

5. Keeps telling me "Attention: Cannot send email..." and asks me to contact support!!!After contacting the app support team, the major issue has been resolved.

6. Old app had the option to filter out the search based on hospitals/clinics and also out patient and inpatient covered.

7. Update: I confirm that the updated app still does not include the search filter based on IP and OP.

8. Keep improving the performance and enhancing the features.First application changed on my phone without notifying me.

9. There is no option to filter IP and OP of covered providers.

10. First this app updated the original MyNext Care app without permission.

11. It throws up an error message saying that another user with the same information is being tracked.

1. Fix Lumi Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Lumi: Restarting the app will resolve most errors.
2. Update the Lumi App. Here is how:
   1. On Android goto PlayStore » Search for "Lumi" » Open Lumi by Nextcare » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Lumi » click "UPDATE".
3. Clear Lumi by Nextcare app cache: Clearing cached data will force your app to retrieve the latest data directly from Lumi servers.
   1. On Android, goto Settings » Apps » Select "Lumi by Nextcare" » click Storage » click "Clear Cache".
4. Check Lumi app permissions. If any of these permissions required to use your device's features are disenabled, Lumi might not work.
5. Uninstall and reinstall Lumi. If nothing else has worked, completely uninstall Lumi then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Lumi not working

2. Fix Lumi Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Lumi be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Lumi not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Lumi may not be able to connect to the Internet when running in the background.