Contact NetEase Mail Customer Service

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1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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1. Using only English in website or app is suggestedCrashes on one plus phone a lot after recent app update!!!My friend send me a few mail to me.but i didn't recieve it.

2. Please fix it.When I type my email the password vanishes and when I type next it says "WEB PAGE NOT AVAILABLE".I'm very disappointed it's really annoying please fix itVery Good.

3. is valid? Stupid app.I'm using OnePlus phone.

4. Finally... A winner!Except for the start up ad it has worked flawlessly and doesn't need an update everyweek.

5. but got a reply to provide a valid phone no.

6. It may have been some update that caused the issue.

7. I had been using K-9 for a few years.

8. So, lately, I'd been on a feverish hunt for a new program.

9. I send to him also, he also can' t recieve my mail.

10. Gave my phone no.

11. As if I don't know if my phone no.

1. Fix NetEase Mail Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart NetEase Mail: Restarting the app will resolve most errors.
2. Update the NetEase Mail App. Here is how:
   1. On Android goto PlayStore » Search for "NetEase Mail" » Open NetEase Mail » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for NetEase Mail » click "UPDATE".
3. Clear NetEase Mail app cache: Clearing cached data will force your app to retrieve the latest data directly from NetEase Mail servers.
   1. On Android, goto Settings » Apps » Select "NetEase Mail" » click Storage » click "Clear Cache".
4. Check NetEase Mail app permissions. If any of these permissions required to use your device's features are disenabled, NetEase Mail might not work.
5. Uninstall and reinstall NetEase Mail. If nothing else has worked, completely uninstall NetEase Mail then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing NetEase Mail not working

2. Fix NetEase Mail Server issues & Internet Connection

1. Check network connection: An unstable Internet will make NetEase Mail be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to NetEase Mail not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, NetEase Mail may not be able to connect to the Internet when running in the background.