Published by NetEase

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What users are saying

1. is it a spyware?I dont get a verification mail from another apps.. and now i cant sign in my yahoo because i dont get the verification mail.. please you must fix it!!!!!!好!海外注册网易免费邮箱问题已被解决。谢谢网易邮箱对我的反馈进行快速反应!(如果不能在软件注册,可以在网易邮箱的网站进行注册) Great.. Problem on international signup account has been solved quickly! Thanks Mail Master! (If you can't register from the apps, please use your browser to get its web to register your account)Mail Master is the best, there's no comparison, compact, fast and efficient!!!无法登陆Master account,验证邮箱时提示服务器错误。 Unable to log in Master account.

2. Phone verification doesn't work at all in this app.asking too many permissions for a simple mailing app.

3. I wouldn't use it ever! It's garbage and is always trying to get you to install third party apps tied to the Chinese backdoor security! Google should do a security check on this app!It has toomany ads.

4. Can't create account as it asks for phone verification.

5. Keeps popping up "server error" during verification of email address.

6. Well, it is later a it stil does not work! Time to uninstall.Automatically it stops syncing.

7. Please help.Gmail sign in doesn't work.

8. Only ads showing is fine, but it will download many apps automatically, if you did not watch out.

9. Have tried to uninstall and reinstall many times but same problem persists.

10. So bad.I have tried to get this to work for several hours today.

11. I got as far as the verification step.

Steps to Troubleshoot & Fix Mail Master Issues

1. Fix Mail Master Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Mail Master: Restarting the app will resolve most errors.
  2. Update the Mail Master App. Here is how:
    1. On Android goto PlayStore » Search for "Mail Master" » Open Mail Master » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Mail Master » click "UPDATE".
  3. Clear Mail Master app cache: Clearing cached data will force your app to retrieve the latest data directly from Mail Master servers.
    1. On Android, goto Settings » Apps » Select "Mail Master" » click Storage » click "Clear Cache".
  4. Check Mail Master app permissions. If any of these permissions required to use your device's features are disenabled, Mail Master might not work.
  5. Uninstall and reinstall Mail Master. If nothing else has worked, completely uninstall Mail Master then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Mail Master not working


2. Fix Mail Master Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Mail Master be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Mail Master not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Mail Master may not be able to connect to the Internet when running in the background.

Reported Issues

— 3 years ago by Su Shen

Hi, the above email is my Netease email account, I lost it for like a month already. It is tied to my bank and utility account. My previous app crashed, so I redownloaded and forgot my password. The account was registered for around 3 - 4 years in China, Anhui, I've been living in US for almost 3 years so I can't remember the phone number it registered with, but I could provide basically all details in the email out and in. Could you help to retrieve it? It already costs a lot in convenience for my daily life, I set paperless for all my utilities, thus this email account is the only venue for me to get the statement and notifications. Please contact via my another email: shensu528@redacted.

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