Published by NBC News Digital LLC on Nov 20, 2024

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Why chat with our AI TODAY Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of TODAY.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Same stories on main feed for weeks at a time.It is very hard to decifer which video was from the current show.

2. And I couldn't find the current news videos from the first hour.The app has stopped refreshing any new.

3. It seems news stories play great but, lifestyle/feature pieces hang up HORRIBLY.

4. I have uninstalled and installed the app still not doing anythingI entered the getaway but there was no submit button.the app seems to be so much better than it was a few months ago! 4/5/20....UPDATE: Sometime after I wrote the last review I uninstalled the app, again.

5. There are stories on the main feed for months on end ...old news.

6. I'll keep trying it out, but so far I prefer just watching it every morning.They stopped updating the headline videos in the "latest" section.

7. Not user friendly at all! I love love love all things NBC The Today Show but sorry don't their app.I am really unhappy that we are no longer unable to cast to the t.v. anymore.

8. On the home page it has been highlighting the same stories for the last week.

9. Jumps to bottom of feed every time you click on a story.

10. The same videos have been featured there for at least a week or more, hardly representative of the "latest." This app has gone down hill.

11. An earlier app had the current show videos listed by times.

Steps to Troubleshoot & Fix TODAY Issues

1. Fix TODAY Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart TODAY: Restarting the app will resolve most errors.
  2. Update the TODAY App. Here is how:
    1. On Android goto PlayStore » Search for "TODAY" » Open TODAY » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TODAY » click "UPDATE".
  3. Clear TODAY app cache: Clearing cached data will force your app to retrieve the latest data directly from TODAY servers.
    1. On Android, goto Settings » Apps » Select "TODAY" » click Storage » click "Clear Cache".
  4. Check TODAY app permissions. If any of these permissions required to use your device's features are disenabled, TODAY might not work.
  5. Uninstall and reinstall TODAY. If nothing else has worked, completely uninstall TODAY then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing TODAY not working


2. Fix TODAY Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make TODAY be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to TODAY not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, TODAY may not be able to connect to the Internet when running in the background.

Reported Issues

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