Contact My Home StarLink Customer Service

Why should I report an Issue with My Home StarLink?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of NAPCO Security Technologies to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Added new functionality to arm and disarm using local serial port.

2. Improved functionality to permanently save RadioID and Password.

1. Not good when you need to let someone in while out of town.This app NEVER works!!! Developers....Please upgrade it!Always broke not reliable at all sucksDon't always work when neededDoes not have 24 hour support.

2. if it fails to arm, it's not the app, your alarm is not ready to arm.Does not work with the latest Android on a Samsung s22 Ultra.

3. Extra money for product that doesn't work.All this does is arm and disarm.

4. It would be nice if the company would get their act together.the app is basic but very useful and accurate, it is slow, but thats reliant of your network signals and traffic as well as the communicators signals and traffic.

5. It does NOT work with the Samsung S23+.

6. Does not work 24/7.

7. It does pull up my accounts but constantly gives an error message.

8. The app says it has disarmed the system but when I open the door the system is still active.

9. Total Garbage! I have reached out to NAPCO and never get a reply.

10. aside from that it's reliable and consistent.

11. Cannot set or remove codes.

1. Fix My Home StarLink Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart My Home StarLink: Restarting the app will resolve most errors.
2. Update the My Home StarLink App. Here is how:
   1. On Android goto PlayStore » Search for "My Home StarLink" » Open My Home StarLink » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My Home StarLink » click "UPDATE".
3. Clear My Home StarLink app cache: Clearing cached data will force your app to retrieve the latest data directly from My Home StarLink servers.
   1. On Android, goto Settings » Apps » Select "My Home StarLink" » click Storage » click "Clear Cache".
4. Check My Home StarLink app permissions. If any of these permissions required to use your device's features are disenabled, My Home StarLink might not work.
5. Uninstall and reinstall My Home StarLink. If nothing else has worked, completely uninstall My Home StarLink then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing My Home StarLink not working

2. Fix My Home StarLink Server issues & Internet Connection

1. Check network connection: An unstable Internet will make My Home StarLink be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to My Home StarLink not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, My Home StarLink may not be able to connect to the Internet when running in the background.