Published by PrimeTracking

Report an issue with PrimeTracking LLC.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with PrimeTracking LLC?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of PrimeTracking to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact PrimeTracking LLC image 1 contact PrimeTracking LLC image 2

About PrimeTracking LLC

1. Get all the necessary information on movement and ignition state, data actuality, and unit location in real time. - Work with unit groups.

2. It offers both basic and advanced functionality of the desktop version in a user-friendly mobile interface. - Units list management.

3. Access units, geofences, tracks and event markers on the map with the option to detect your own location. Note!

4. Send commands to unit groups and search by groups’ titles. - Map mode.

5. With the mobile PrimeTracking LLC app, maintain access to PrimeTracking GPS tracking platform anytime, anywhere.

6. You can search for units directly on the map with the help of the search field.

PrimeTracking LLC Customer Insights

1. Please help with feedback, ive tried to trouble shoot the best i can and no luck.Great PrimeTracking app .. good tracking devices, good battery life, good tech support, good customer service, Great for tracking my kids.

2. You can also navigate with real-time view, speed limit warnings, user-friendly interface design, and more.Ive been using this app and its extremely accurate! However, i switched phones and i cant access the app, only through the website.

3. Great app with awesome features including GPS monitor, kids tracking, to do list! Loved the concept and execution.

4. PrimeTracking has replaced all of my different family locator tracker apps because of perfect and helpful functions.This PrimeTracking app is very useful.

5. The subscriptions are worth the money but to process for me.Seems good and useful.

6. The application interface is user-friendly and the registration process is very simpleThis is a decent app.

7. Needing help.... please tell me how to open the app how to sign up dose it cost anything.

8. So disappointed.PrimeTracking Application is cool and accurate.

9. I emailed and this time they haven't answered which is one thing they did pretty good about .

10. If you have to constantly have the signal hit every few days it really don't help tracking someone.

11. It helps me keep track of our essentials and lovable ones and know where they are.

Steps to Troubleshoot & Fix PrimeTracking LLC Issues

1. Fix PrimeTracking LLC Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart PrimeTracking LLC: Restarting the app will resolve most errors.
  2. Update the PrimeTracking LLC App. Here is how:
    1. On Android goto PlayStore » Search for "PrimeTracking LLC" » Open PrimeTracking LLC » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PrimeTracking LLC » click "UPDATE".
  3. Clear PrimeTracking LLC app cache: Clearing cached data will force your app to retrieve the latest data directly from PrimeTracking LLC servers.
    1. On Android, goto Settings » Apps » Select "PrimeTracking LLC" » click Storage » click "Clear Cache".
  4. Check PrimeTracking LLC app permissions. If any of these permissions required to use your device's features are disenabled, PrimeTracking LLC might not work.
  5. Uninstall and reinstall PrimeTracking LLC. If nothing else has worked, completely uninstall PrimeTracking LLC then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing PrimeTracking LLC not working


2. Fix PrimeTracking LLC Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make PrimeTracking LLC be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to PrimeTracking LLC not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, PrimeTracking LLC may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Please cancel subscription effective 9/20/2022

    — by Cheryl Ramsden 2 years ago

  • I no longer use this, I would like to cancel it

    — by Michael Hampton 2 years ago

  • Cannot install app

    — by John Damico 3 years ago