Contact JailFunds Customer Service

Why should I report an Issue with JailFunds?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of VendEngine to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. If it is the only way to contact your friends, you really have no choice but to use it, if you do have a choice stay away from this scam.Really enjoy being able to send and recieve mail messages from loved ones, money deposits is much more easier when your schedule so busy you cant catch a break to drive and make requested deposits!!! Only problem i have is with the video chat... There has been few times where the video is jus a black screen, big problem with freezing up and video disconnecting itself; needs improvement there!!! But would like to see changes made for mail messages is it be free for inmates to send mail outThis app dies not work about 40% of the time.

2. Y'all SUCK!!!The people who work for this company are very courteous, they will email back in a very timely manner EVERY TIME you email them and they go above and betond to make any problem u have right!! This company gets 10 stars!!!!! And for the app itself I never have any issues at all!! 3 out of 4 video visits were perfect and the 4th video visit was canceled due to an issue that there was no control over and at first they reset my visit and when it couldnt be reset because he was moved they refunded me.Terrible terrible!! Doesn't have the right facilities for the counties, FAQs are pointless, and the "contact us" menu doesn't work.

3. which is awesome! still well worth downloading!There needs to be a way to attach more than 1 photo per message, also needs to find a simpler way to access the inmate each and every time, maybe make it where ya have a profile so u use a username and password for an inmate saved on your account.

4. However the last week I have not been able to send any pictures with any of my messages and it has made a couple of people very upset.

5. The video visits are often cut early and they will double charge you for visits when you schedule it again after they tell you it is not scheduled.

6. They cut the feed on the dot.All but one time that I've scheduled a video visitation it has not connected.

7. It will sit with the "waiting room...this make take up to 5 minutes" notification but does not ever load the blue notification with the "start the visit" button.

8. Your verified and approved visit fails to register at the facility (Its already been charged).

9. Low and behold; it wont load/connect and you go to try and cancel that visit only to go and see that you can no longer see your loved one today because the box is faded and no longer a freaking option.

10. And your disdain for the app, website and even this company grows even more so after writing email after email and never once receiving a reply/conformation that they even received any information regarding your issue.

11. But the "nice" doesn't last long because after being relieved that you get the chance to reschedule; you go and schedule it for a half hour or so later.

1. Fix JailFunds Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart JailFunds: Restarting the app will resolve most errors.
2. Update the JailFunds App. Here is how:
   1. On Android goto PlayStore » Search for "JailFunds" » Open JailFunds » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for JailFunds » click "UPDATE".
3. Clear JailFunds app cache: Clearing cached data will force your app to retrieve the latest data directly from JailFunds servers.
   1. On Android, goto Settings » Apps » Select "JailFunds" » click Storage » click "Clear Cache".
4. Check JailFunds app permissions. If any of these permissions required to use your device's features are disenabled, JailFunds might not work.
5. Uninstall and reinstall JailFunds. If nothing else has worked, completely uninstall JailFunds then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing JailFunds not working

2. Fix JailFunds Server issues & Internet Connection

1. Check network connection: An unstable Internet will make JailFunds be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to JailFunds not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, JailFunds may not be able to connect to the Internet when running in the background.