Published by Potbelly Sandwich Works on Oct 25, 2024

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Why should I report an Issue with Potbelly Sandwich Works?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Potbelly Sandwich Works to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Potbelly Sandwich Works

1. Think of it like a Potbelly savings account, only your APY (Annual Perks Yield) is up to you. • DELIVERY AND IN-SHOP PICKUP OPTIONS so you can Potbelly anywhere and bring the good vibes with you. • SKIP THE LINE by ordering ahead.

2. Plus, when you sign up for Potbelly Perks, you’ll be earning coins towards free food with every order. • A WHOLE NEW POTBELLY PERKS!

3. With the Potbelly App, you're just taps away from a hot and toasty sandwich.

4. We'll have your food ready and waiting for you when you get here. • GIVE ME THE USUAL with quick reordering.

5. Now you can save up the coins you earn and choose how you spend them.

6. The more you save the more Perks you can access.

7. Being hangry is a thing of the past.

8. You're a regular by now so our app knows your order by heart, just a few taps away. • CUSTOMIZE ORDERS exactly how you like it. Extra pickles? Done. Light mayo? You got it! Extra Hot Peppers? Bring on the Heat! Now THAT'S a sandwich! • CATERING now available on the app so it's easier to feed your crew... or hey, maybe you're just reallllllllly hungry.

Potbelly Sandwich Works Customer Insights

1. I would just skip the app and call them because your life will be easier.Not sure you can even claim this is an app anymore...complete dumpster fire since the new update; most would-be functions just error out; the link to give them feedback via the app goes to a page that doesn't exist; and the payment feature doesn't work anymore even though the app is still showing the correct credit card information.

2. So if you Credit Card expired, you have to wait until you want to order to update the information.

3. I 'm ordering for two people, so if one of the sandwiches is free, you get an error that says your order does not meet the minimum amount for delivery.

4. I need it delivered, I can't go pick up, so I have to order stuff I don't want to reach the minimum delivery price.This company has had trouble with their app for some time now.

5. I made a phone app order and the gift card wit through flawlessly.

6. over to folks who have no experience.Required a password reset, but password can only be reset in a browser that allows third-party cookies, which took me four failed resets to figure out.

7. I wasted 20 minutes of my time trying to navigate through crashes only for it to not accept payment at the end of my order.

8. First, adding a credit card was difficult because the button to add was too low, and barely visible on the screen.

9. It didn't work all that great before the update, but they seem to have turned either the coding or the overall project mgmt.

10. I cannot even sign into the app... I cannot count on my hands and feet how many times I have tried to reset, only to be told after my PW was reset, that it was wrong.

11. I put in 2 cards for payment and it would automatically scroll up to where the add card tab is as if I didn't enter my card.

Steps to Troubleshoot & Fix Potbelly Sandwich Works Issues

1. Fix Potbelly Sandwich Works Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Potbelly Sandwich Works: Restarting the app will resolve most errors.
  2. Update the Potbelly Sandwich Works App. Here is how:
    1. On Android goto PlayStore » Search for "Potbelly Sandwich Works" » Open Potbelly Sandwich Works » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Potbelly Sandwich Works » click "UPDATE".
  3. Clear Potbelly Sandwich Works app cache: Clearing cached data will force your app to retrieve the latest data directly from Potbelly Sandwich Works servers.
    1. On Android, goto Settings » Apps » Select "Potbelly Sandwich Works" » click Storage » click "Clear Cache".
  4. Check Potbelly Sandwich Works app permissions. If any of these permissions required to use your device's features are disenabled, Potbelly Sandwich Works might not work.
  5. Uninstall and reinstall Potbelly Sandwich Works. If nothing else has worked, completely uninstall Potbelly Sandwich Works then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Potbelly Sandwich Works not working


2. Fix Potbelly Sandwich Works Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Potbelly Sandwich Works be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Potbelly Sandwich Works not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Potbelly Sandwich Works may not be able to connect to the Internet when running in the background.

Reported Issues