Contact My London Customer Service

Why should I report an Issue with My London?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Reach plc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Get the latest breaking news, in-depth articles, and exclusive reports right at your fingertips.

2. From breaking news stories to traffic updates, we'll keep you informed and connected.

3. Be the first to know about important news, updates, and events with our real-time push notifications.

4. Save articles to read later, even when you're offline, so you can enjoy your news on the go, anytime.

5. Never miss out on a top story with access to unlimited articles and exclusive content.

6. Stay connected with the heart of the region and never miss a beat on what's happening in London and beyond.

7. Immerse yourself in a world of local news, entertainment, events, and more.

8. Share articles with friends, leave comments, and participate in polls to voice your opinions.

9. Discover a vibrant array of events, concerts, exhibitions, and festivals happening around town.

10. Get access to exclusive deals and offers only available to our Premium members.

11. Plan your weekends with ease and stay up to date with London’s lively cultural scene.

1. I always find something interesting here.I get 'We're having trouble finding this article' a lot, which I assume is due to the article getting deleted etc, ultimately it's not a great user experience if tens of thousands of app users are likely getting the same error message - often immediately after receiving a notification to read said story(!)a little to many notifications, it seems every ten minutes I'm getting some kind of news story.

2. I'm sure there is some good news to report but I guess bad news sells!Hi the app and website Is good but when I go to to newsletter sign up on the website it keeps saying currently unavailable but works on the app so I carnt sign up for any newsletters hopefully it will be working again soon thanks LeeThe app is alright, but articles often refer to 'widgets' that can't be seen by app users which is very amateur.

3. I like the fact you can also choose to have more local information and news as well as London wide and even information about events or activities and places to get to easily from London, as well as house prices and schools info.

4. I'm also getting news story's from other areas, I'm sure Croydon is lovely, but I'm not that interested in their local news.

5. Just enough of everything without inundating the user, articles hit the right balance of being quick to read and having enough information.

6. Wish there was a "MyBirmingham" or other major UK cities but maybe one day 🙏.Quite depressing and morbib news.

7. Surely once is enough! The reporter reviews of food tasting are all a waste of time as, surely, you eat what you like.the first picture always come a little short on the phone as part of the picture is cut off.

8. Lastly, there are lots of annoying ads.Although sometimes full of facts you may want to know I am constantly intrigued by the number of times one story is repeated, up to about 6/7 times nearly all the same all at the same time.

9. There should be a feature to retrieve the last 5/10 articles read.

10. Reinstalling does not help, and this issue exists on both my Android 8 Phone and my Android 9 Tablet.

11. so it's not bad, but could do with some touch ups.Used to Work, Now Absolutely Broken! After loading I have Zero Articles Displayed.

1. Fix My London Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart My London: Restarting the app will resolve most errors.
2. Update the My London App. Here is how:
   1. On Android goto PlayStore » Search for "My London" » Open My London » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My London » click "UPDATE".
3. Clear My London app cache: Clearing cached data will force your app to retrieve the latest data directly from My London servers.
   1. On Android, goto Settings » Apps » Select "My London" » click Storage » click "Clear Cache".
4. Check My London app permissions. If any of these permissions required to use your device's features are disenabled, My London might not work.
5. Uninstall and reinstall My London. If nothing else has worked, completely uninstall My London then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing My London not working

2. Fix My London Server issues & Internet Connection

1. Check network connection: An unstable Internet will make My London be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to My London not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, My London may not be able to connect to the Internet when running in the background.