Published by MeWe on Oct 21, 2024

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with MeWe?



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Why chat with our AI MeWe Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of MeWe.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Update: One thing I really wish didn't happen is when you shut your screen off or open a video/picture in the app, after turning the screen back on or go back to the feed it goes to the most recent post.It's taking a little time to navigate and remember where things are.

2. Nothing happens when I click on it.I've been a member of this app for about 2 years and it worked flawlessly until about 4 months ago and now I cannot check my notifications without it saying something went wrong.

3. It seems to be more of a political platform verses a social platform.Overall, MeWe is a great idea and I hope they succeed.

4. While the bugs and server crashes have ramped down considerably in the last few years, it still has its occasional moments of being completely unusable from several hours to a couple of days.

5. It gets a passing grade.It's a great way to share your life with family and friends while maintaining your personal privacy.

6. Need to be able to clear notifications, be able to share to outside sources from the app, and a few other things.

7. Using it has a pretty small learning curve because it's a lot like FB without all the ads, personal information theft, and data mining.

8. It's frustrating, I've contacted support several times and I have not gotten a reply from them.Been on the app for a couple of months after dumping FB.

9. Overall, I like the general layout for both desktop and mobile, though the price of no ads and supposedly no data collecting comes in the form of paywalls.

10. The only major drawback is it has some issues with spam bots in the Community groups.I'll be honest... This has a long ways to go.

11. Whenever a friend post something like a list for example, the text is all jumbled together in a paragraph.

Steps to Troubleshoot & Fix MeWe Issues

1. Fix MeWe Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart MeWe: Restarting the app will resolve most errors.
  2. Update the MeWe App. Here is how:
    1. On Android goto PlayStore » Search for "MeWe" » Open MeWe » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MeWe » click "UPDATE".
  3. Clear MeWe app cache: Clearing cached data will force your app to retrieve the latest data directly from MeWe servers.
    1. On Android, goto Settings » Apps » Select "MeWe" » click Storage » click "Clear Cache".
  4. Check MeWe app permissions. If any of these permissions required to use your device's features are disenabled, MeWe might not work.
  5. Uninstall and reinstall MeWe. If nothing else has worked, completely uninstall MeWe then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing MeWe not working


2. Fix MeWe Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make MeWe be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to MeWe not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, MeWe may not be able to connect to the Internet when running in the background.

Reported Issues

— 11 months ago by Sharon Johnston

Hello - I can't log into my account as it says it's the wrong password although I didn't change it. I can't reset my password because it says that the text didn't work. Can you please just delete my account? Thank you!

— 1 year ago by jatin sharma

I m not able to log into my account and it keep saying password is incorrect. Also password recovery link is kot recieving on my registered email. Pls help

— 1 year ago by Adetutu Alabi

My smart tv is not speaking all of a sudden

— 1 year ago by Ayokunle

Good day support, trust my message find you well, I purchased the Mewe TV 55 inches 3 days ago, and I notice the TV does not have blue tooth and it was written on the manual that it has blue tooth, please what is the way forward or do I need to upgrade the TV?

— 1 year ago by leon goldman

My MeWe account has been compromised/hacked how can I get it back. I tried resetting the password, it did not recognize my email address.

— 1 year ago by Dakota

I have been unable to log in to MeWe with either email or phone number, despite using the correct credentials.

— 1 year ago by Brandy Phillips

i have been having a scrolling issue in all of my groups. you guys said you were aware of it but nothing has been done. i'm going to leave MeWe if it isn't fixed soon!

— 1 year ago by Halimah Nifemi

I mewe television and the got damaged when taking it home can the company change it for me.

— 1 year ago by Michael hartline

I cannot open my MeWe. I tried to reinstall the app but it won't let me log in?

— 1 year ago by catherine

I can't access my Mewe account with the email abid.malang665@redacted, I don't feel it violates Mewe policy, please review my account, because I need it,, I need an answer from you as soon as possible

— 1 year ago by Cindy

I keep hiding group chats in 2 groups but they keep coming back in a day or two. I DO NOT open chat in those groups for any reason so that is not why the chat unhides itself! How do I PERMANENTLY hide group chat???

— 1 year ago by Michele Hedlund

First I could not access my account with my current email address. Message said it was incorrect. Then I created a new account with same email address to get in. Before and after I set up the new account I tried to chat with a live agent but was blocked by error messages. I just want to delete both accounts and all my data, especially the one I can no longer access.

— 1 year ago by Arjun

Hello Mewe Team My mewe page is created by gmail account and I used frequently but now I am login my gmail account its show enter valid email address and i am unable to login my account please help to get back my account and login

— 1 year ago by Lindy Bushnell

I can't even get mewe to come up much less log in.

— 1 year ago by Joe Ericson

My account has been hacked and I've been locked out

— 1 year ago by DEVEN DRIVEN

Something is causing my Email accounts including this current Email account to be flagged ,the app often won't let me login. Repeatedly ask for verifications then ultimately refuses the password after collecting all my data. Please make logging in easier

— 1 year ago by Mark Cripe

Hi, Backstory: I already had a MeWe account and was paying $4.99 by CC monthly. About a week ago the login changed and I was not able to access the original account. Using the new Login page, I wound up accessing MeWe again and using an annual payment. Question/issue: Will I be charged twice now for original monthly subscription AND annual? If so, how do we cancel original monthly subscription (remember, I can not access original account now). Thanks

— 1 year ago by Tom

My contact request button is missing but I have 2 requests.

— 1 year ago by Kate Dixon

I realised MEwe has been taking £4 from my nat west account for a very long time. I'm not on mewe and haven't used it. Please can somebody get back to me and help me resolve this issue. I will cancel the DD today but you must have been doing this for a very long time.

— 1 year ago by Hema

Hello here i am using premium subscriber 5400rs pack yesterday only I have activated but don't know the reason who and why my account been deactivated I want to know. Please reactive my account or refund my money it's my request. Thank you

— 1 year ago by Hema

I am primiour subscriber yesterday only I will pay 5400 rs some blocked my account pls replay as soon

— 1 year ago by Hema

I am primiour subscriber yesterday only I will pay 5400 rs some blocked my account pls replay as soon

— 1 year ago by Josh Cowan

My account was reported down and I want to get back on?

— 1 year ago by Russell Hopkins

I tried login into my account but it wasn't working don't really understand what happen. I've been using this account for a long time now

— 1 year ago by steve mitchell

I can not log into my mewe account , why ? is something wrong ? please help

— 2 years ago by Abdulfatai

My mewe 55 inches android TV hooked if I try to enter anything like app or maybe the settings is not working, when I press ok is not responding.

— 2 years ago by john staab

I have forgotten my MeWe password and every time I select the "forgot password" link at the login it says it will send a password reset to my email. It odes not. I have tried 3 times over the last week.

— 2 years ago by Erica

I have tried to get into my me we account on numerous occasions without success I have changed my password on numerous times but keeps on saying wrong password I have a HTC Android phone I would like to try and get this salted out

— 2 years ago by Allison

Please Mewe help me activate my account I'm sorry if I vioLate any rule I'm not happy with myself just help me open back my mewe account please I will be glad and I won't violate anymore rules

— 2 years ago by Richard Burton

I registered with E-Mail But forgotten my password Requested a link to re-set but after loads of attempts am still waiting Help

— 2 years ago by Richard Burton

I cannot log in to my account I registered by E-Mail but forgotten my password I have requested a link to reset it but after numerous attempts have yet to receive one

— 2 years ago by George Arnold Yesthal

I am unable to access my messages and comments. Is there something wrong with MeWe?

— 2 years ago by SELWYN GOLD

Good morning can you help me please i can't log in to my page thank you.

— 2 years ago by Edward james

Can’t open account

— 2 years ago by michael lackey

i deleted my old account but i want to get a new account, but it will not let me. can you help me please

— 2 years ago by michael lackey

I deleted my old mewe account but want to open new account using the same email account. i cannot get a new one

— 2 years ago by Harry singh

Plz help me my mewe acount blocked any problem do not open my mewe acount

— 2 years ago by Bridget Day

Mewe is very friendly and I miss the friends I made there....may I be reinstated please?

— 2 years ago by Christina McCall

Hello, I can't get my reset password link to work and can't get the website to send me another. I need to delete my account. I can't remember if it is under my old or new email. Old email is zayeedah@redacted, new email is christina.ec.grey.com.

— 2 years ago by Farhan

I cannot register

— 2 years ago by Zachary

My account has been hacked and I don't have access to the email I used to create it is there anything you can do

— 2 years ago by Rafael t

I'm not getting reset password link on my email

— 2 years ago by Kartik gunjan

Login my id plz

— 2 years ago by Pat Cox

Unable to log in to my mewe account. Keep seeing pass word and logins are wrong. Just recently started using a new lap top.

— 2 years ago by Shadow Wolf

This is a message Administrators! I have caught up to you. The reason you shadowbanned me is cuz of my disability. Because I am autistic. Cuz I am what you consider as "Not Normal". Well I got news for you. You can get sued for Discrimination. for being anti-autism. I DEMAND YOU TO UNSHADOWBAN ME ON HERALD FOX ACCOUNT, SHADOW WOLF ACCOUNT, LORD SHADOW ACCOUNT AND ALL FUTURE ACCOUNTS! I also learned You actually made your site/app Private so members can't Expose your behavior. You're hiding from Authorities, You knew what you were doing once you decided to go Private using a Private Network.

— 2 years ago by Jose Acosta

Communities isn't loading as well as pics or gifs

— 2 years ago by Andrea Jackson

My replies on my picture is messing up. It's not working like it use too.

— 2 years ago by Sameer_sakshi

suddenly stopped my mewe account..i don't know why..please let me know how to reactivate my mewe account..

— 2 years ago by Jeannie Osburn

Still have an account on mewe just won't let in to it saying password is wrong I've tried too change won't let me.

— 2 years ago by Alice

I woke up this morning signed out of my account, and it would not let me sign back in, nor will it let me send myself a recovery email. I did not delete my account, I’ve had it 3 years but now even signed in from another account I can’t see it.

— 2 years ago by Nadhirah Rashid

Greetings, I would like to make a report against this username : Snowz for uploading non consensual intimate media of myself without my permission and were shared on Mewe as pornography purposes. I hope actions will be made and to have this account suspended.

— 2 years ago by Carrie S Waller

someone stole my pic and is resharing it

— 2 years ago by Illy Ron

I just got logged out and can't login again and can't also receive link to reset my password

— 2 years ago by Pratikshaditya

I am unable to login to my mewe account. It seems my account has been compromised Kindly help me to get back my account. I've taken mewe premium.

— 2 years ago by Debbie May

I deleted my account in error, please help restore with all my contacts we are human and can make mistakes so please reactivate my account ASAP Thanks and Love from Debbie

— 2 years ago by Theresa Proctor

Trying to reopen my account

— 2 years ago by Jeannie Osburn

my account issues

— 2 years ago by naomi shotter

i had a account with a lot of followers and all of a sudden it went and wouldnt let me log in didnt recognise my account...i had done nothing wrong

— 2 years ago by big man

I can't open my account, it tells me that the pass is incorrect. trying to change the pass and I didn't receive an email to my email. can you solve this problem quickly!

— 2 years ago by Vijay Mohan

I am unable to login and also unable to reset password. This is really frustrating and pathetic.

— 2 years ago by John Thomas, Sr.

cannot sign back into MeWe

— 2 years ago by imran

i already have user id and password but login says incorrect username / password. Even I am unable to reset the password

— 2 years ago by Samuel George

I've tried creating an account on my phone and website but it keeps telling me something went wrong? Why can't I sign up?

— 2 years ago by Rockie

Hi On my Profile / contacts / request I got a red dot with a 9, I assume it is 9 new contact request? When I click on request it turns from gray to black for short time and back to gray again! it want open to show new requests? All my settings in mewe and my web browser are set to allow notifications Hope you can help If you need my user name or log in link I can send it to you do not like to have my log in published. Many Thanks.

— 2 years ago by Katherine A K Locke

I am having an issue with adding contacts to my friends list. Every time I click on 'contacts', then click on 'requests', the page flickers but remains the same and I can't add any friends. Also, a suggestion: It is VERY difficult to contact MeWe directly. MeWe would be much more user-friendly if a page was added to enable users to contact the developers with any problems or requests. This is a major reason why I have NOT signed up for a paid subscription since there is not way to submit a request or problem.

— 2 years ago by Indra

Can't registrations

— 2 years ago by Prince Terramar Barker

My account got hacked and deleted and I'm trying to recreate my account but every new email and number I registered with it won't accept it cuz it keeps saying on my email already registered the same on my phone number

— 2 years ago by Naved

Hi I cannot sign up.on mewe I m based in Pakistan and whenever I tried to register myself using my phone number or email it always shows a message of error and try again later

— 2 years ago by Amanda

I had an account on here for awhile now, long time and all of a sudden my account disappeared and no sign of it at all. I never once deleted it .

— 2 years ago by David Shonkwiler

My MEWE account won't let me log in, I've tried the change password from emails yesterday with MEWE CS and it says incorrect password. I'm on my phone (Android) if that matters. The name on the account says "David S jqh" and that's not mine. I tried to make a new email to start another MEWE and it says the email and has already been used (impossible) I just made it with Gmail. Please help me get back into MEWE somehow this is very frustrating

— 2 years ago by Roje

Hello, i've been trying to make mewe account but I always have this problem, "We're sorry, something seems to have gone wrong. Please try again soon." Even when im using mobile or websites, using wifi/data, even using vpn. i have tried soooo many times but i cant seem to sign up. is there a ban in my region or is it error in mewe?

— 2 years ago by Grimm

I am unable to reset my password, Everytime I send the email, I never receive it. Please.help

— 2 years ago by David Kostadinovski

sddada

— 2 years ago by Cynthia Smith

I need to speak to someone to update my debit card info. My number: 850-398-1843.

— 2 years ago by Ezima Samuel

I tried to sign up for MeWe account but couldn’t receive the verification code even when they claim to have sent it

— 2 years ago by DirtyoldtruckerR

I tried to open my app, I was asked to log back in but I was told my email or password was incorrect. I attempted to do this several times to no avail. So I tried to reset my password, but I have never received the email to do this. I am worried that my account has been hacked, please could you let me know what is happening, thank you.

— 2 years ago by necy nik

I want to register some accounts.I signed up with different device in different ip.But I failed for something went wrong during registration.Moreover,I received email but when I authenticated and jumped to myworld, I must log in first.Am I judged to be a robot?I need more than 5 accounts to promote my company.What should I do?Thank you!

— 2 years ago by Tonya

I made a account of my daughter it said Olivia pendland I want that off she has two accounts.

— 2 years ago by Ronald

My password isn't correct, but I don't receive a reset email.

— 2 years ago by anuj pal

My mewe account is suddenly gone, I can't login at all, it says wrong password or email, although everything i type is absolutely correct. I though maybe the account got hacked, so i tried changing the password, but then it is also not happening. My password reset link isn't coming on my registered email

— 2 years ago by Shruthi ajay chennai

My mewe account are I changed 5 ids in 3 months others person are reports and blocks my ids .. I want to know whom that person all reports us

— 2 years ago by Joseph Padilla

I can’t access my MeWe account. I used my phone number to register it and I don’t have access to that number anymore. And I don’t remember my password. Please help

— 2 years ago by arjun

i am trying to reset password for my account it is showing me email has been sent to my email but i never receive any password reset email on my email so can you please send me password reset email so that i can reset my password for my account

— 2 years ago by Ismail Adedeji

Please assist I was unable to sign up for mewe account

— 2 years ago by Lids

Was unable to do anything on mewe so I Uninstalled app and reinstalled. I tried logging in and says my password is incorrect. Tried retrieving password via text message and email but I get nothing even though I have permissions enabled. I'm very frustrated please help

— 2 years ago by Bryce Yamamoto

my password doesn't work. account is hacked

— 2 years ago by Godswill Cornelius Tuodolo

Hi, I've been trying to signup and it keep giving me something went wrong and when I change to use my phone number to register instead, it will not send me confirmation code to complete my registration. Please help me to know wat to do. Thanks

— 2 years ago by Kenny

I could not use mewe for quite a while coZ it v showed that error for some reasons which I have tried to figure it out ...I did not know really what I have done wrong....so how to fix that problems . Could you please let me know how to fix that properly...Regards

— 2 years ago by Sabuj Mahmud

During sign up, mewe app showing the code was incorrect.

— 2 years ago by Gary Fose

Cannot log in. The link will not send me an email to reset password. I have not forgotten my password. My account is either locked or someone has hacked it. Had this issue before where someone was posting porn on my feed. MeWe never responded.

— 2 years ago by Allison Brittany

I keep getting blocked for no reason on mewe

— 2 years ago by Isabella

I can't verified I'm not a robot

— 2 years ago by Barbara Parker

I misplaced my password. Been trying to reset account. I did everything required but it does not work. Phone number is 916 5212555. cabinsong48@redacted It comes up with email and phone incorrect. Not so! I used to be on frequently and like the site. I also reset my password. I thought it was successful. Please help. Thanks.

— 2 years ago by Scott Wallace

Rotten customer service pertaining to technical site troubles! Delete my account.

— 2 years ago by Melvin Moreaux

I am being harassed by a guy who is lieing and spreading shit about me and posting my pics trying to say I harass women

— 2 years ago by Bonnie Foote

I would like to re create a MeWe page however my phone and email has been registered can it be cleared so I can start again...if not I am unable to join your site... Therefore will have to keep searching I'm not interested in Facebook or Twitter...it's a nightmare there.... Bonnie Teapotabby@redacted

— 3 years ago by Hanifa

Firman 168

— 3 years ago by Joto

I joined mewe within a hour I saw a child being raped

— 3 years ago by QI2022

why i cannot receive WeMe email at gmail for email validation ?

— 3 years ago by Andrew Mikel

I'm having issues in creating mewe, I didn't receive verification code, it was rejecting my Gmail

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