Contact MyCareLink Heart Customer Service

Why should I report an Issue with MyCareLink Heart™?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Medtronic, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. You may need to update, or replace, your phone or tablet and OS to use the app to transfer data between your heart device and the Medtronic CareLink™ network.

2. The app cannot transfer data between your heart device and the Medtronic CareLink™ network if those requirements are not met.

3. Patients with Medtronic heart devices that have Bluetooth® wireless telemetry can download this app for free and use it for remote monitoring.

4. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Medtronic is under license.

5. To get started, contact your doctor to confirm your enrollment in the Medtronic CareLink™ network.

6. Medtronic, Medtronic logo, and Further, Together are trademarks of Medtronic. ™ Third party brands are trademarks of their respective owners.

7. All other brands are trademarks of a Medtronic company.

8. The MyCareLink Heart™ mobile app has requirements for your phone or tablet and operating system (OS) version.

9. The requirements for your phone or tablet and OS version will change over time.

10. Talk with your heart doctor for additional monitoring options.

11. The app can be used to automatically send heart device information to your clinic – wherever you go.

1. Otherwise, I must charge my phone 2 to 3 times per day or consider the bedside "box", which I do not want.Doesn't tell you a thing and you hope they are watching if you actually need them because it doesn't give you a single warning when its needed most! My watch has better tech and with no need to embed it under my skin.

2. There is an optional accessory I can use to report symptoms but I still need to carry that around.I had to purchase a new phone since my other one was no longer charging.

3. It is very frustrating and unfortunate that a brand new phone (S22 Ultra) with the latest technology is not supported/compatible with this application especially since the linq is a life changing/saving device for me.

4. 4.1.0. The fix I have for the freezing problem after you open the app is: Go to your phone Settings > Apps > MCL Heart > Storage, then clear CACHE and RESTART your phone.

5. I do wish that the various other bits of info, like symptoms would be forwarded with the transmission so the the Doc could inspect specific times that I may have had Chest pain, shortness of breath or other issues.

6. Its simply put, a tracking device!It's unfortunate that this app targets specific phone models instead of an Android OS version.

7. You have an advanced piece of cardiac technology, but you can't figure out how to make an app compatible? How many of us is it going to take to complain before you actually DO SOMETHING about it???This app is only marginally useful in that it does transmit data to my EP.

8. Laziness in my opinion and on such an advanced device that requires extra battery and location services active.

9. I have to do it every day...! I only use the app once in the AM to check my "Activity" any "Messages", which are triggered only when the pacemaker sends its report to the clinic every 90 days and to check battery status.

10. The monitor installed in a minute but after the initial reading of data manually, it does not say if it will be done remotely after that.

11. Luckily I had an iPad that works in place of the phone.

1. Fix MyCareLink Heart Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MyCareLink Heart: Restarting the app will resolve most errors.
2. Update the MyCareLink Heart App. Here is how:
   1. On Android goto PlayStore » Search for "MyCareLink Heart" » Open MyCareLink Heart™ » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MyCareLink Heart » click "UPDATE".
3. Clear MyCareLink Heart™ app cache: Clearing cached data will force your app to retrieve the latest data directly from MyCareLink Heart servers.
   1. On Android, goto Settings » Apps » Select "MyCareLink Heart™" » click Storage » click "Clear Cache".
4. Check MyCareLink Heart app permissions. If any of these permissions required to use your device's features are disenabled, MyCareLink Heart might not work.
5. Uninstall and reinstall MyCareLink Heart. If nothing else has worked, completely uninstall MyCareLink Heart then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MyCareLink Heart not working

2. Fix MyCareLink Heart Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MyCareLink Heart be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MyCareLink Heart not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MyCareLink Heart may not be able to connect to the Internet when running in the background.