how to delete MyCareLink Heart™ account

How to Delete MyCareLink Heart Completely

Published by Medtronic, Inc. | Updated: Oct 10, 2022

Learn how to delete your MyCareLink Heart™ account, your personal data and also delete the MyCareLink Heart app if you have it installed on your Iphone, Ipad or Android. If you want to end your relationship with MyCareLink Heart™ completely, follow the guide.

Table of Contents:

  1. Delete account via Email
  2. Delete on iphone
  3. Delete on android
  4. Alternatives

delete MyCareLink Heart™ account   remove MyCareLink Heart™ account

1. Delete MyCareLink Heart Account through Email

There are 2 methods to get your data (and account) deleted by MyCareLink Heart™. They are:

  1. Under GDPR - General Data Protection Regulation (for EU Residents): This gives you the right to ask an organization that holds data about you, to delete that data. This is known as the ‘right to erasure’. You can make your request verbally or in writing. We recommend writing via email, to serve as evidence. An organization has one calendar month to respond to your request.
  2. Under CCPA - California Consumer Privacy Act: This empowers California residents to request that a business delete the data/personal information it has on you. The business is legally required to delete the consumer's personal information from its records and direct any service providers to delete the data too. Failure of a business to comply with the CCPA can result in fines of up to $7,500 per violation.

Now we understand what the laws entail, You can delete your account by contacting MyCareLink Heart™ via email. Here is how to handle the account data deletion request:

  1. In your email, state the reasons why you want your data/account deleted - Note that under GDPR or CCPA you don't need to provide a reason for your request
  2. Provide all the relevant information regarding your account with MyCareLink Heart.
  3. Mention the Law under which you make your request - GDPR or CCPA
  4. Notify MyCareLink Heart of the penalty for non-compliance - A $7,500 fine under CCPA and 4% of annual turnover under GDPR.
  5. Send your email to [email protected] Login to see email.

Alternatively, you can Request your MyCareLink Heart account data be deleted below.
Send them your request using the format we mentioned above.

Already have an account? Login here

2. Deleting MyCareLink Heart's App from your Phone

There are many reasons you may want to get rid of MyCareLink Heart™ on your phone. It may be to clear storage or because you've grown tired of using the app.
Whatever your reason is, here's how to delete MyCareLink Heart™ from an iPhone or Android device:

a. How to Delete MyCareLink Heart app from your Iphone

If you want to delete MyCareLink Heart™ from your iphone, here’s what you should do:

  1. From your home screen, tap the MyCareLink Heart™ icon and hold till all apps start shaking.
  2. An "X" sign will appear on the top right corner of the app.
  3. Click the "X" sign on MyCareLink Heart™.
  4. Tap the red delete button and viola!


  1. From your Iphone settings, click on "General".
  2. Now click on "Iphone Storage" and scroll down to see all the apps installed on your phone.
  3. Click the MyCareLink Heart™ app you want to delete.
  4. Select "Delete MyCareLink Heart™" on the next screen and confirm delete.

b. How to delete MyCareLink Heart from your Android phone

To delete MyCareLink Heart™ from your android device, here's what you should do:

  1. Open Google Play
  2. From the hamburger menu icon, go to "My Apps & Games".
  3. From the list of available apps on your device, click on MyCareLink Heart™.
  4. Next, tap "Uninstall".


  1. From your home screen or app drawer, tap and hold the MyCareLink Heart™ app you want to delete.
  2. Click the part of the screen that shows "Uninstall".


  1. Go to your Android phone settings.
  2. Click on 'Apps'.
  3. Select the MyCareLink Heart™ app you want to delete.
  4. Click "Uninstall".

MyCareLink Heart™ Software Details

delete MyCareLink Heart™ account 1   delete MyCareLink Heart™ app 2

1. You may need to update, or replace, your phone or tablet and OS to use the app to transfer data between your heart device and the Medtronic CareLink™ network.

2. The app cannot transfer data between your heart device and the Medtronic CareLink™ network if those requirements are not met.

3. Medtronic, Medtronic logo, and Further, Together are trademarks of Medtronic.™ Third party brands are trademarks of their respective owners.

4. Patients with Medtronic pacemakers and CRT-P devices with Bluetooth® wireless telemetry can download this app for free.

5. The app can be used to automatically send heart device information to your clinic on a scheduled basis or anytime your doctor requests device information from you.

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