Contact IMS Patient App Customer Service

Why should I report an Issue with IMS Patient App?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Meditab Software Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. PatientApp is fully HIPAA compliant, to ensure that your health information is protected and secure. • Prescriptions: Send refill requests and view your list of active prescriptions. • Messages: Send messages to your provider and other clinical staff, quickly & securely.

2. With this app, patients can access their health records, request appointments, send prescription refill requests, and even pay their bills.

3. IMS PatientApp is a mobile application that empowers patients to take charge of their healthcare process.

4. Get started with IMS PatientApp.

5. Contact your healthcare provider to get your access credentials.

1. Had to go through different apps for other dr visits and always had issues, this is best by far.When I click "forgot password" and I give it my username, it just reads "forgot password" and then I click "ok".

2. To be honest don't even waste your time downloading it, tell your doctor to find another way to communicate with you.The app has been working perfectly for more than a year, until recently.

3. As far as performance goes, the audio sometimes goes out and can't hear the other person talking.Works great when it works.

4. Please advise.Why is this only available for mobile devices? I need a new phone and my laptop is what keeps me going are apps like these that ruin it.

5. But once word got to Meditab, they immediately contacted me, found the problem over the next couple of days and corrected it.Needs work.

6. It does not complete the upgrade as stated and it is continously loading and that's it.I had technical diffulties and my doctors office couldnt help.

7. Literally EVETYTHING you need for monitoring your health in one local spot accessible by you AND your doctor.

8. BEST app EVER!!!This app does not work as it should, I downloaded it per my physician's suggestion for a tele-visit & I couldn't even create an account.

9. Very convenient!! Great for getting msg to doctor and/or staff.

10. I would really like for this to get fixedI have been attempting to download the app but it never works.

11. A major revamp need to be done in order for this app to work.

1. Fix IMS Patient App Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart IMS Patient App: Restarting the app will resolve most errors.
2. Update the IMS Patient App App. Here is how:
   1. On Android goto PlayStore » Search for "IMS Patient App" » Open IMS Patient App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for IMS Patient App » click "UPDATE".
3. Clear IMS Patient App app cache: Clearing cached data will force your app to retrieve the latest data directly from IMS Patient App servers.
   1. On Android, goto Settings » Apps » Select "IMS Patient App" » click Storage » click "Clear Cache".
4. Check IMS Patient App app permissions. If any of these permissions required to use your device's features are disenabled, IMS Patient App might not work.
5. Uninstall and reinstall IMS Patient App. If nothing else has worked, completely uninstall IMS Patient App then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing IMS Patient App not working

2. Fix IMS Patient App Server issues & Internet Connection

1. Check network connection: An unstable Internet will make IMS Patient App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to IMS Patient App not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, IMS Patient App may not be able to connect to the Internet when running in the background.