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Why should I report an Issue with Texas Monthly?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Texas Monthly to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Texas Monthly Customer Insights

1. Customer service is pleasant but sadly they're troubleshooting a product that does not work like it should.I have a magazine subscription that I couldn't access via the website/app, so I also purchased an online subscription.

2. what's worse is this is the formal solution offered by the customer service!!! they were nice though.My subscription is for online and print.

3. As a Texas expat, I actually miss the ads.Same experience as many others- unable to access my PAID subscription thus unable to use the app.

4. FAQ section only addresses iOS/Apple subscribers so apparently Android users aren't worth their time or attention.new issue does not load automatically.

5. Good grief.After multiple attempts over a couple of months, I still cannot link this app to my subscription.

6. Contacted customer support over the app giving me a message " some error occurred " but still can't access through app.

7. Very frustrated.Every few seconds the article will refresh, returning to the top of the page, making it really difficult to read the article.

8. Unable to use.No customer service.

9. Required to agree to privacy intrusion to get to subscription.

10. I was able to login with my subscription.

11. Don't waste your time, money or space downloading this mess.

Steps to Troubleshoot & Fix Texas Monthly Issues

1. Fix Texas Monthly Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Texas Monthly: Restarting the app will resolve most errors.
  2. Update the Texas Monthly App. Here is how:
    1. On Android goto PlayStore » Search for "Texas Monthly" » Open Texas Monthly » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Texas Monthly » click "UPDATE".
  3. Clear Texas Monthly app cache: Clearing cached data will force your app to retrieve the latest data directly from Texas Monthly servers.
    1. On Android, goto Settings » Apps » Select "Texas Monthly" » click Storage » click "Clear Cache".
  4. Check Texas Monthly app permissions. If any of these permissions required to use your device's features are disenabled, Texas Monthly might not work.
  5. Uninstall and reinstall Texas Monthly. If nothing else has worked, completely uninstall Texas Monthly then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Texas Monthly not working


2. Fix Texas Monthly Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Texas Monthly be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Texas Monthly not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Texas Monthly may not be able to connect to the Internet when running in the background.

Reported Issues

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