Contact Map My Walk Customer Service

Why chat with our AI Map My Walk Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Map My Walk.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. It has all the features I need; total distance hiked, elevation gain, maps of your hike, total time, and other features.

2. Gives me the stats I want: total distance, total time, overall (average) speed, as well as foot speed in real time.

3. However, I feel if it's able to track speed walking and distance, it should be able to know when I've come to a stop and automatically pause and restart when I start moving until I've hit done and save.

4. That would be a nice feature for dog walks.Overall, it's a great app, track's my steps, distance time, and calories burned.

5. If I pause it I often forget to restart it and the total time isn't properly recorded.

6. 👍This app does exactly what I needed! It accurately recorded my route and calculated the distance, pace and speed per each mile and for the whole workout.

7. I've only been using it for a few days, but, so far, it is great! I'm using the free version, so there are ads, but they are not causing any irritation, and are related to fitness products so I don't mind them.I just use the free version, but I've been very happy with the performance of this app.

8. Pleasant voice announces each mile marker along with time so far and foot speed.

9. When I'm in a fast pace walk and I stop for just a minute I don't think to pull my phone out hit pause and restart.

10. I would pay for the "Pro" version if it was more reliable.I am a 67-year-old retiree, that has had total knee replacement about a year and a half ago, with a 8-month-old puppy.

11. I love using the application in the dog walk mode, it works really good to record our walks.

1. Fix Map My Walk Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Map My Walk: Restarting the app will resolve most errors.
2. Update the Map My Walk App. Here is how:
   1. On Android goto PlayStore » Search for "Map My Walk" » Open Map My Walk by Outside » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Map My Walk » click "UPDATE".
3. Clear Map My Walk by Outside app cache: Clearing cached data will force your app to retrieve the latest data directly from Map My Walk servers.
   1. On Android, goto Settings » Apps » Select "Map My Walk by Outside" » click Storage » click "Clear Cache".
4. Check Map My Walk app permissions. If any of these permissions required to use your device's features are disenabled, Map My Walk might not work.
5. Uninstall and reinstall Map My Walk. If nothing else has worked, completely uninstall Map My Walk then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Map My Walk not working

2. Fix Map My Walk Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Map My Walk be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Map My Walk not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Map My Walk may not be able to connect to the Internet when running in the background.