Published by MapMyFitness, Inc. on Nov 15, 2024

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Map My Fitness Workout Trainer?



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What users are saying

1. If it doesn't fix these issues, I will not resub in March.I've literally been using this app for years and recently it has stopped tracking my distance and route, only the duration.

2. I tried to create a pushup challenge and the only option that was relevant was, "gym workout." It didn't have an option for greatest volume or most reps.

3. When choosing an activity to track it has several statistics that it will help you track over the course of a workout which is awesome, but when I choose "upper body," the stats on display are related to cardio.

4. Still, I like it better than others I have used..I've been using this app for years and it is usually pretty accurate at tracking my runs/walks.

5. You are unique and a miracle.I've been using this (free version) app to record my workouts for over 2 years.

6. I've tried turning off the power saving option, but then the app just kept crashing after my workout and I ended up losing that one.

7. Sometimes, it will draw a straight line from my house to the point where it finally starts tracking, which means that it shows me cutting through buildings and other obstacles.

8. I rode yesterday, and the GPS didn't start tracking until I was a mile down the road, and the ride before that (appx.

9. This is a great app for tracking your fitness pursuits and for entering into challenges with other fit enthusiasts.

10. There's also a social aspect of this app, which I do not use at all, but It could be very useful for personal training/workout groups.Works good enough, but has a couple annoying hiccups.

11. Since then it frequently stops tracking the first 3 or 4 minutes of my walk or bike ride.

Steps to Troubleshoot & Fix Map My Fitness Workout Trainer Issues

1. Fix Map My Fitness Workout Trainer Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Map My Fitness Workout Trainer: Restarting the app will resolve most errors.
  2. Update the Map My Fitness Workout Trainer App. Here is how:
    1. On Android goto PlayStore » Search for "Map My Fitness Workout Trainer" » Open Map My Fitness Workout Trainer » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Map My Fitness Workout Trainer » click "UPDATE".
  3. Clear Map My Fitness Workout Trainer app cache: Clearing cached data will force your app to retrieve the latest data directly from Map My Fitness Workout Trainer servers.
    1. On Android, goto Settings » Apps » Select "Map My Fitness Workout Trainer" » click Storage » click "Clear Cache".
  4. Check Map My Fitness Workout Trainer app permissions. If any of these permissions required to use your device's features are disenabled, Map My Fitness Workout Trainer might not work.
  5. Uninstall and reinstall Map My Fitness Workout Trainer. If nothing else has worked, completely uninstall Map My Fitness Workout Trainer then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Map My Fitness Workout Trainer not working


2. Fix Map My Fitness Workout Trainer Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Map My Fitness Workout Trainer be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Map My Fitness Workout Trainer not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Map My Fitness Workout Trainer may not be able to connect to the Internet when running in the background.

Reported Issues

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