Contact Map My Run Customer Service

Why should I report an Issue with Map My Run by Outside?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of MapMyFitness, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. When I use non tracking shoes I find my time is inaccurate.actually had 2 runs be exactly the same down to the second than the next run I used my tracking shoes and it took 20 secs off mytimeI've been using Map my run for over 10 years and it has been truly great! They continually update features, develop new useful additions such as various synchronicity to other devices, apps and platforms.

2. Also, if you go up and down the same hill for sone time, the app for some reason tracks an offset zigzag trajectory as if the app couldn't correct for the rotation of the Earth or something...). Anyways, good enough for me as a casual runner.Have used it for several years every time I walk.

3. I use the Map My Run app because it includes the automatic pause feature that was removed from Map My Walk app a couple years ago.

4. Why they needed to add this when it always worked by default this way without needed a button which broke it is stupid after so many years.

5. A couple of issues: the pause run button on the watch isn't consistent & i usually have to pull my phone out to stop the run.

6. Ive been using this app for over 2 years now.

7. I like the fact that you can adjust settings so that the voice coach comes on only as frequently or infrequently as you want and reports only the data that you're interested in.

8. Sometimes it randomly has me run an extra .10 mile to complete each mile which messes with my pace/overall time, as well as endurance.

9. Would not recommend to try.since they have fixed the bugs this app is working great the past 4+ years.

10. I just wish the GPS would align better with the road map (I never know for sure how accurate the distance recorded is.

11. Very disappointed and looking for a better ap.I chose this app over Strava & the Nike app because I wanted to control my runs from my Galaxy watch.

1. Fix Map My Run Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Map My Run: Restarting the app will resolve most errors.
2. Update the Map My Run App. Here is how:
   1. On Android goto PlayStore » Search for "Map My Run" » Open Map My Run by Outside » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Map My Run » click "UPDATE".
3. Clear Map My Run by Outside app cache: Clearing cached data will force your app to retrieve the latest data directly from Map My Run servers.
   1. On Android, goto Settings » Apps » Select "Map My Run by Outside" » click Storage » click "Clear Cache".
4. Check Map My Run app permissions. If any of these permissions required to use your device's features are disenabled, Map My Run might not work.
5. Uninstall and reinstall Map My Run. If nothing else has worked, completely uninstall Map My Run then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Map My Run not working

2. Fix Map My Run Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Map My Run be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Map My Run not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Map My Run may not be able to connect to the Internet when running in the background.