Published by SHENZHEN MANRIDY TECHNOLOGY CO.,LTD

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with iband?



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Why chat with our AI iband Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of iband.
  3. Skip support wait times and emailing back and forth. Get help immediately.



What users are saying

1. Why does it need GPS enabled in order to Bluetooth connect to the watch? Counting steps does not need GPS info, sleep monitoring does not need GPS info, heart rate readings do not need GPS info, O2 readings do not need GPS info, blood pressure readings do not need GPS info... so WHY require it? For your Mapping feature? I NEVER use it.

2. BEWARE, uninstalling will delete all your data! Where can I get the previous version so I can use my watch again? ---------- Update ----------- After a lot of experimenting, I found the "binding" failure to be caused by the cell phone's Location feature being disabled.

3. Needs to be more like apple watch but for android phones.In the latest update they have taken away the ability to turn off heart rate checking every half an hour.

4. For some strange reason, when recording in sports mode, it records everything as "one hour later" than the correct time on the watch itself.Had a bit of an issue, after an update.

5. Also, step counter should only be active if you're actually walking; standing in the shower shouldn't count as distance walked (this is a problem with the FitCloud app, not sure if iband has the same issue, but it's worth pointing it out anyway).App keeps syncing after 1 day usage.

6. I won't be able to sleep with the watch on anymore! Why take this feature away?! Samsung Galaxy S10 (SM-G973F), Android 9 Update: this feature has returned.

7. Always remain blank.Latest update is broken, will no longer connect (bind) to the watch.

8. And this software does improve performance of the K2 smart watch.

9. This could be the watch or the app.there are updates periodically, which is already better than many other smart watch APPs.

10. I want full Google Fit compatibility in iband, including automatic syncing of blood pressure and blood oxygen data to Google Fit.

11. Also, is there a way to update backgrounds on this watch.

Steps to Troubleshoot & Fix iband Issues

1. Fix iband Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart iband: Restarting the app will resolve most errors.
  2. Update the iband App. Here is how:
    1. On Android goto PlayStore » Search for "iband" » Open iband » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for iband » click "UPDATE".
  3. Clear iband app cache: Clearing cached data will force your app to retrieve the latest data directly from iband servers.
    1. On Android, goto Settings » Apps » Select "iband" » click Storage » click "Clear Cache".
  4. Check iband app permissions. If any of these permissions required to use your device's features are disenabled, iband might not work.
  5. Uninstall and reinstall iband. If nothing else has worked, completely uninstall iband then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing iband not working


2. Fix iband Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make iband be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to iband not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, iband may not be able to connect to the Internet when running in the background.

Reported Issues

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