Contact Luxand Face Recognition Customer Service

Why should I report an Issue with Luxand Face Recognition?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Luxand, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. You may slowly rotate the head (or slowly change your location) for the app to memorize you at multiple views.

2. The app will memorize the face and recognize it further.

3. Just tap any detected face and give it a name.

4. For best results, hold the device at arm's length.

5. The app can memorize several persons.

6. If a face is not recognized, tap and name it again.

1. Look thru camera and does not work.Hope in future updates you will include a keen observation ,tried it on twins and kept on displaying the same name.works well, Really wish it allowed you to analyze faces from a existing picture instead of just the live cameraWhat's this black tape down the screen? It's very annoying.

2. Why the app can't use the same algorithm that Google photo use.Very cool, can you add notifications so when the face shows it notifies or get it to work with Tasker? That would be cool to make the phone talk when it sees a faceI would like to analyze an existing photo from storage and compare it to other photos or people on camera.

3. Could it be removed in future updates?It didn't work when I clicked on "help" I did what it said nothing happened this app is just a waste of timeIt works but I need the information to pop up not flicker on the screen.Not working for back camera.

4. I have seen that the only app that has good quality face recognition is Google photos.

5. Maybe it will be possible in future updates?Selfies only.

6. Poor quality recognition.

1. Fix Luxand Face Recognition Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Luxand Face Recognition: Restarting the app will resolve most errors.
2. Update the Luxand Face Recognition App. Here is how:
   1. On Android goto PlayStore » Search for "Luxand Face Recognition" » Open Luxand Face Recognition » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Luxand Face Recognition » click "UPDATE".
3. Clear Luxand Face Recognition app cache: Clearing cached data will force your app to retrieve the latest data directly from Luxand Face Recognition servers.
   1. On Android, goto Settings » Apps » Select "Luxand Face Recognition" » click Storage » click "Clear Cache".
4. Check Luxand Face Recognition app permissions. If any of these permissions required to use your device's features are disenabled, Luxand Face Recognition might not work.
5. Uninstall and reinstall Luxand Face Recognition. If nothing else has worked, completely uninstall Luxand Face Recognition then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Luxand Face Recognition not working

2. Fix Luxand Face Recognition Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Luxand Face Recognition be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Luxand Face Recognition not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Luxand Face Recognition may not be able to connect to the Internet when running in the background.