Contact Wooltasia Customer Service

Why should I report an Issue with Wooltasia®?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Wooltasia GmbH to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. What am I doing wrong here???Almost perfect but this app is so great it still deserves 5 stars! the only issues i have is trying to get the colors to match my picture which can be time consuming also if somehow you and microrevolts knit pro could combine your awesome features imo it would be perfect but this app is a game changer! so glad i found it, i have saved so many hours of my time w this app! ❤It's so good for a free app!!! I use it for knitting.

2. Maybe adding an update that gives you the option to make color changes In each stich and an undo option.. the reason I'm suggesting it's because sometimes when I'm working on a piece say for example a portrait, I I'll thing of something I want to add to my blanket halfway through finish, and I don't want to start over.App is great, you have to mess around with the colors to match it.

3. The only thing I would like to see on top of the features already available is the ability to individually change the colours in some places as I've notices a couple of stitched that have gone a different colour to what I would have anticipated but its definitely a well functioning appI really, really want to love this app.

4. If I don't like the placement of a couple stitch colors after the conversion I would like to change it in the app to do what I want.

5. No adds at all that I've noticed! It's a little bit fiddly at the start, but once you get the hang of it, it's very easy to use! Brilliant app for turning images into knitting patterns!been searching for an easy to use graphgan pattern maker.

6. If I choose red as one of my colors either it shows up where there is absolutely no red in the picture or it doesnt even show up at all.

7. The colors on the preview graph usually look just about right but these colors are not automatically selected in the palette.

8. And the "suggested" colors don't match the colors shown on the preview.

9. As soon as two are selected, it redraws the graph with just those two colors, so then I have nothing to refer to.

10. If the color selectors didnt require you to choose so many diffent shades of the same color, this app would be perfect.

11. The only issue is you have to pay 5 dollars for gor every pattern you want to download or save.Very much enjoying this app.

1. Fix Wooltasia Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Wooltasia: Restarting the app will resolve most errors.
2. Update the Wooltasia App. Here is how:
   1. On Android goto PlayStore » Search for "Wooltasia" » Open Wooltasia® » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Wooltasia » click "UPDATE".
3. Clear Wooltasia® app cache: Clearing cached data will force your app to retrieve the latest data directly from Wooltasia servers.
   1. On Android, goto Settings » Apps » Select "Wooltasia®" » click Storage » click "Clear Cache".
4. Check Wooltasia app permissions. If any of these permissions required to use your device's features are disenabled, Wooltasia might not work.
5. Uninstall and reinstall Wooltasia. If nothing else has worked, completely uninstall Wooltasia then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Wooltasia not working

2. Fix Wooltasia Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Wooltasia be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Wooltasia not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Wooltasia may not be able to connect to the Internet when running in the background.